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How to troubleshoot unavailable times that should be available

 

Are times showing as unavailable when they should be free? The Troubleshoot Tool can help you see why invitees can't book with you and how to fix it. 

Image  Are invitees scheduling time with you when you're busy? Learn how to resolve this.

Step 1 – Find and open the Troubleshoot Tool

To access the tool:

  1. Log in to your Calendly account.
  2. Open the live scheduling page or preview of your event type.
  3. Scroll down and select Troubleshoot.

Step 2 – Check what's blocking your time

  1. Choose the date you’re investigating.
  2. Review the time and corresponding troubleshoot code.

If no dates or times appear, go to the Availability of your event type and review your settings.

Step 3 – What each code means and how to fix it

Each code shows why a time isn’t available. Use these tables to find the reason and learn how to fix it.

Calendar sync

These codes mean something in your connected calendar is blocking a time. You may need to change an event or reconnect your calendar.

Code What it means How to fix it
CALENDAR A "Busy" calendar event is blocking the time. Change the event to "Free" or remove it from your connected calendar. 
NOCAL Calendly can’t access your calendar. Reconnect your calendar from Calendar settings.

Event Type settings

These codes come from your event’s rules. You might need to change limits, time ranges, or notice settings so invitees can book again.

Code What it means How to fix it

DAILY MAX

 You’ve hit the daily meeting limit for that event type. Adjust limits under Limits and buffers in the event editor.

DURATION

 Not enough time for your event. Shorten the event or extend your availability.
MONTHLY MAX You’ve hit the monthly meeting limit for that event type. Adjust limits under Limits and buffers in the event editor.
RANGE The date is outside your availability window. Adjust the date range in the Availability section of your event type settings.
TOOSOON The time is too soon based on your minimum notice rules. Adjust your minimum scheduling notice.
WEEKLY MAX You’ve hit the weekly meeting limit for that event type. Adjust limits under Limits and buffers in the event editor.

Calendly meetings

These codes show that another Calendly meeting is blocking the time. You can fix this by rescheduling or adjusting meeting rules.

Code What it means How to fix it
EVENT Another Calendly event of this event type is booked. Reschedule from your Meetings page or use Free/busy rules to allow overlapping. 
GROUP Group event has max attendees. Increase the max invitee number from the Meetings page.
OVERLAP Another Calendly event is booked. Reschedule from your Meetings page or enable Free/busy rules.

Availability settings

These codes mean something in your general availability is blocking bookings, like a holiday or meeting limit.

Code What it means How to fix it
HOLIDAY This date is marked as a holiday. Edit holidays from your Availability page.
MEETING LIMIT A meeting limit has been reached for this host. The host must adjust the meeting limit in their own account.

Team scheduling

These codes appear for team events, like Collective or Round Robin. They tell you when a host isn’t available or when scheduling rules need an update.

Code What it means How to fix it
HOST One or more hosts are unavailable for a Collective event type. Make sure all hosts are free at the desired time.
ROUNDROBIN No host is available based on the distribution rules. Update Round Robin host availability or distribution settings.
UNFAIR Scheduling at this time would distribute meetings unfairly between assigned hosts. Adjust distribution settings for Round Robin events.

Edge conditions / System exceptions

These codes show special cases that stop scheduling, like buffers, past times, or reserved spots.

Code What it means How to fix it
BUFFER A buffer is blocking this time. Edit or remove the buffer from the Meetings page.
PAST The selected time is in the past. Choose a future date.
RESERVED A poll or pending meeting is holding this time. Clear reserved times from the Single-use Links or Meeting polls tab of the Scheduling page.

Frequently asked questions

Why is my time still not showing as available after changing a Calendly event to "free"?
Calendly continues to block times for events it created—even if marked “free" in your connected calendar. Cancel or reschedule the event in Calendly, or enable Free/busy rules to allow booking over these events. 
I'm not seeing any conflicting events in my calendar. Why am I not available?
Check for all-day events marked as "Busy". Still not sure? Review your calendars for conflicts, including Calendar setting for extra calendars. Learn more about managing 'Busy' vs. 'Free' calendar statuses.
Does daylight saving time affect my availability?
Calendly adjusts automatically. Times remain accurate, though time zone labels may not reflect the change right away. 
Can I manage the availability of my teammates? 
You can manage schedules for your teammates or create different availability for multiple event types. 
How do I set availability when working across different time zones? 
Set date specific hours to adjust your availability on the days you're traveling. Each schedule is set in one time zone. Enter your hours according to when you'll be available locally, and Calendly will display the right times to your invitees. 

Need Support? We've got you covered!

Every paid subscription includes Calendly Standard Support. However, only owners and authorized admins from your company can make certain account requests. Log in to Calendly and navigate to the Help section where you can:

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