Using Calendly's Troubleshoot Tool

If invitees can’t see dates and times on your booking page, use the Troubleshoot Tool to identify why. It will display troubleshoot codes to let you know how to resolve it.

Image  Are invitees scheduling time with you when you're busy? Read how to resolve this.

Where to find the Troubleshoot tool

When you log into your Calendly account, the Troubleshoot tool can be accessed from your event type’s booking page.

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Locate Troubleshoot codes

  1. Navigate to your event’s booking page

  2. Select Troubleshoot towards the bottom of the page

  3. Select the date you are trying to resolve for

  4. Identify the time and troubleshoot code listed below

Identify and resolve Troubleshoot codes

BUFFER
  • What does it mean?
    • A buffer applied on a scheduled Calendly event interferes with this time. Buffer settings lock in when an event is scheduled. Changes made after will not retroactively apply to scheduled events.
  • How do you resolve it?
    • To remove it, uncheck the active buffers from the event type settings and reschedule the event for the same date and time. Read the article.
CALENDAR
  • What does it mean?
    • There is a "busy" event in your connected calendar at this time.
  • How do you resolve it?
    • Change calendar event status from "busy" to “free” or cancel the calendar event.
DAYMAX
  • What does it mean?
    • Maximum allowed events per day for this type of event has been placed.
  • How do you resolve it?
    • Edit the number of maximum allowed events per day for this type of event. Read the article.
DURATION
  • What does it mean?
    • Event duration exceeds available time period.
  • How do you resolve it?
    • Increase availability settings or decrease duration in the event type settings.
EVENT
  • What does it mean?
    • A Calendly event from this event type is already scheduled at this time.
  • How do you resolve it?
GROUP
  • What does it mean?
    • A Group event has reached its maximum number of attendees. 
  • How do you resolve it?
HOLIDAY
  • What does it mean?
    • If you notice a HOLIDAY code in your availability, it means that the holiday functionality in your availability settings is activated. 
  • How do you resolve it?
    • You can edit your holiday settings at either the account level or the event type level within Calendly, choosing which holidays to acknowledge for availability, or add specific dates as busy in your connected calendar if the holiday or date you wish to block off is not listed.
HOST
  • What does it mean?
    • One of the event hosts are not available for that date/time.
  • How do you resolve it?
NOCAL
  • What does it mean?
    • Calendly is unable to connect to your calendar or a team member's calendar.
  • How do you resolve it?
OVERLAP
  • What does it mean?
    • A Calendly event is already scheduled at this time.
  • How do you resolve it?
PAST
  • What does it mean?
    • Date & time is in the past and can no longer be booked.

RANGE
  • What does it mean?
    • Date is outside of the selected date range in the event type settings.
  • How do you resolve it?
    • Edit the date range section in the event type settings.
RESERVED
ROUNDROBIN
  • What does it mean?
    • No hosts chosen for the round robin event are available.
  • How do you resolve it?
    • Review distributions settings are correct or change availability settings for other team members who could take this meeting.
TOOSOON
UNFAIR
  • What does it mean?
    • In round robin event types, this means that the only available team members for this date/time has too many meetings scheduled. 
  • How do you resolve it?
    • Review distributions settings are correct or change availability settings for other team members who could take this meeting.

Frequently asked questions

How does daylight savings time (DST) impact my availability?

Calendly will detect and display correct meeting times even during DST. However, while the time is correct, the labels for the time zone will not change based on observing DST.

For example, if an invitee scheduled to meet on the Monday after DST at 10AM, the meeting time will still display as 10AM.

I changed the event status on my calendar from busy to free. Why is my availability not showing up as free?

Scheduled Calendly events will always show a calendar busy status and will be honored as unavailable times, since they have been already booked. Changing the status of these events within your connected calendar will not free up that time within Calendly. You can cancel or reschedule events from your Scheduled Events tab on your Home page, at any time, to open up your availability.

Related articles

What To Do When You're Unavailable but Should Be Free

What To Do When You're Free but Should Be Busy

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