Using Calendly's Troubleshoot Tool

• What does it mean?
  
  • A buffer applied on a scheduled Calendly event interferes with this time. Buffer settings lock in when an event is scheduled. Changes made after will not retroactively apply to scheduled events.
• How do you resolve it?
  • To remove it, uncheck the active buffers from the event type settings and reschedule the event for the same date and time. Read the article.
    

• What does it mean?
  
  • There is a "busy" event in your connected calendar at this time.
• How do you resolve it?
  • Change calendar event status from "busy" to “free” or cancel the calendar event.
    

• What does it mean?
  
  • Maximum allowed events per day for this type of event has been placed.
• How do you resolve it?
  • Edit the number of maximum allowed events per day for this type of event. Read the article.
    

• What does it mean?
  
  • Event duration exceeds available time period.
• How do you resolve it?
  • Increase availability settings or decrease duration in the event type settings.
    

• What does it mean?
  
  • A Calendly event from this event type is already scheduled at this time.
• How do you resolve it?
  • Review and verify your Scheduled Events Tab.
    

• What does it mean?
  
  • A Group event has reached its maximum number of attendees. 
• How do you resolve it?
  • Change the max number of invitees from your scheduled events tab. Read the article.

• What does it mean?
  
  • One of the event hosts are not available for that date/time.
• How do you resolve it?
  • For collective events, a date/time will only appear when all hosts assigned are available. Check info on which host is unavailable.

• What does it mean?
  
  • Calendly is unable to connect to your calendar or a team member's calendar.
• How do you resolve it?
  • Ensure all calendars are connected in the Calendar Connections page for your/your teams accounts.

• What does it mean?
  
  • A Calendly event is already scheduled at this time.
• How do you resolve it?
  • You can review what events have been scheduled from your Scheduled Events Tab.
    

• What does it mean?
  
  • Date & time is in the past and can no longer be booked.

• What does it mean?
  
  • Date is outside of the selected date range in the event type settings.
• How do you resolve it?
  • Edit the date range section in the event type settings.
    

• What does it mean?
  
  • Time is reserved for a One-off Meeting or poll.
• How do you resolve it?
  • Confirm pending meeting for this time slot or clear reserved times.

• What does it mean?
  
  • Date/time falls outside of the minimum scheduling notice restriction.
• How do you resolve it?
  • Change this setting within your event settings.
    

• What does it mean?
  
  • In round robin event types, this means that the only available team members for this date/time has too many meetings scheduled. 
• How do you resolve it?
  • Review distributions settings are correct or change availability settings for other team members who could take this meeting.

Calendly will detect and display correct meeting times even during DST. However, while the time is correct, the labels for the time zone will not change based on observing DST.

For example, if an invitee scheduled to meet on the Monday after DST at 10AM, the meeting time will still display as 10AM.