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Frequently Asked Questions

How do I set up my availability?

Set your default schedule from the Availability page or set hours directly from your event type settings under Availability.

Want to add hours that differ from your regular availability? Use date-specific hours to override your set schedule.

For a specific event type, you can manage schedule settings to:

How do I change my login email?

  1. Navigate to your Account settings page
  2. Select Login preferences
  3. Select Change email

If you use SAML SSO and want to change your login email, please reach out to your IT Admin.

How do I upgrade my subscription plan?

  1. On the left side panel, navigate to Admin Center. Select Billing.
  2. Select Change plan, then Upgrade/Downgrade.
  3. Choose the plan that best suits your scheduling needs.

How do I set up a round robin event type?

Set up a round robin event in a team page or as as shared event type. These articles provide step-by-step instructions:

For more information, see When to use a team event type vs. a shared event type.

Round Robin Distribution

Maximize availability lets invitees book with any available host at their preferred time. Use Priority Stars to rank team members by priority, so Calendly books higher-priority hosts first. You can set up to four levels of stars to determine the order.

Optimize for Equal Distribution to distribute events equally across your hosts. This prevents any one team member from booking more meetings than others. Once a team member is added or deleted, the algorithm will reset.

How do I change my login method using SSO?

To change SSO providers:
  1. Navigate to your Account settings page
  2. Select Login preferences
  3. Select Switch to Google/Microsoft
  4. Select Continue to confirm changes
  5. Select the account you’d like to use and enter its credentials
  6. Select Next
  7. Select Allow to grant Calendly access

Read more on how to change your login email or login method.

How do I add new users to my organization?

Owners and Admins are able to add users to an organization’s account. Group Admins may also add users depending on your organization’s permissions.

For the Owner, Admin, or Group Admin:
  1. Navigate to your Admin page
  2. Select Invite users
  3. Add emails you want to invite
  4. Set their roles
  5. Review price breakdown and confirm the number of users to add
  6. Select Add seats
For the new user:
  1. Locate Calendly’s invitation email
  2. Follow the prompt to set up an account

Existing Calendly users joining an organization will be added to the organization’s billing plan with no impact to their account settings and events.

Read more on how to add or remove users.