Frequently Asked Questions

How do I change my login email or login method (SAML SSO)?

To change your login email:
  1. Navigate to your Account settings page
  2. Select Login preferences
  3. Select Change email

If you use SAML SSO and want to change your login email, please reach out to your IT Admin.

To change to a Calendly-specific password:
  1. Navigate to your Account settings page
  2. Select Login preferences
  3. Select Unlink
  4. Select Continue to confirm changes
To change SSO providers:
  1. Navigate to your Account settings page
  2. Select Login preferences
  3. Select Switch to Google/Microsoft
  4. Select Continue to confirm changes
  5. Select the account you’d like to use and enter its credentials
  6. Select Next
  7. Select Allow to grant Calendly access

Read more on how to change your login email or login method.

Why can’t invitees schedule time with me when I am available?

First, let’s find out what is blocking your availability from showing on your scheduling page.
  1. Navigate to your event’s booking page
  2. Select Troubleshoot towards the bottom of the page
  3. Select the date you are trying to resolve for
  4. Identify the time and troubleshoot code
Here is a list of troubleshoot codes:
  • BUFFER
  • CALENDAR
  • DAYMAX
  • DURATION
  • EVENT
  • GROUP
  • HOST
  • NOCAL
  • OVERLAP
  • PAST
  • RANGE
  • RESERVED
  • TOOSOON
  • UNFAIR
  • ROUNDROBIN

To resolve a troubleshoot code, follow the corresponding steps.

How do I add users to my organization’s account?

Owners and Admins are able to add users to an organization’s account. Group Admins may also add users depending on your organization’s permissions.

For the Owner, Admin, or Group Admin:
  1. Navigate to your Admin page
  2. Select Invite users
  3. Add emails you want to invite
  4. Set their roles
  5. Review price breakdown and confirm the number of users to add
  6. Select Add seats
For the new user:
  1. Locate Calendly’s invitation email
  2. Follow the prompt to set up an account

Existing Calendly users joining an organization will be added to the organization’s billing plan with no impact to their account settings and events.

Read more on how to add or remove users.

Why are invitees scheduling time with me when I am unavailable?

First, let’s verify you have the right calendar connected to your event.
  1. Navigate to your Account settings
  2. Select Calendar sync
  3. Verify the connected calendar is correct under My Calendar Account
  4. Verify the connected calendar is correct to check for conflicts
  5. Verify the connected calendar is correct to add to calendar
Next, let’s confirm the right schedule is applied to your event.
  1. Navigate to Availability
  2. Select the schedule that should be applied to the event
  3. Select the dropdown arrow under Active on
  4. Locate your event to confirm it has a check mark
  5. Review Date-specific hours to confirm it applies to your event

Read more on what to do when you're available but should be busy.

What event types can collect payments?

The following event types can be set up to collect payments through the Stripe or Paypal integration:
  • One-on-one
  • Group
  • Collective
  • Round Robin

You must also be on a Standard, Professional, Teams, or Enterprise plan.