Troubleshooting availability

If an invitee is unable to schedule time with you because you are unavailable when you should actually be free, then you can troubleshoot why by logging into your Calendly account and using the built-in troubleshooting tool.

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To see why you're unavailable when you should be free

  1. If you're not already logged in, go to the Calendly home page, select Log In.
  2. Select the affected event
  3. Select View Live Page
    view_live_page_event_type.png
  4. Select Troubleshoot
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  5. See the page refresh
  6. Select any day that was previously unavailable and see why

Note: On the event scheduling page, you can also select Menu and Troubleshoot Availability. Select Edit event type to resolve unavailability issues caused by event settings.

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Reasons you may be unavailable

Label Why the time slot is unavailable
PAST

This time slot is in the past and can no longer be booked

DAYMAX

A daily limit has been set for this event type, and the limit has been reached

GROUP

This group event has reached its maximum number of attendees

TOOSOON

This time slot is outside of the event type's minimum scheduling notice

RANGE

This time slot is outside of the date range that has been set for this event type

EVENT

Someone has already scheduled this type of event during this time slot

OVERLAP

This time slot overlaps with another Calendly event that has been scheduled

BUFFER

You or your team members have a buffer setting that blocks this time slot

Team members' names and conflicting buffer settings listed

CALENDAR

This time slot overlaps with a busy event in your connected calendar or one of your team members'

Team members with "busy" calendar events listed

NOCAL

Calendly is unable to connect to your calendar or one of your team members'

Team members whose calendars aren't connected listed

UNFAIR Only applies to round robin event types set to optimize for equal distribution

The only available team members have received too many meetings. This time slot will become available again when events are scheduled with other users and the distribution of meetings becomes equal.

Current distribution of meetings per team member listed
DURATION

The event duration is longer than the time you are available.

RESERVED

This time slot has been reserved for a pending One-off Meeting.

Once the invitee books a time slot for the One-off Meeting, the remaining reserved times will be cleared from your calendar and you will be shown as free.

You can clear the reserved times manually by visiting the Pending One-off Meeting under your Scheduled events tab and selecting "Clear reserved times." 

HOST

One of the hosts on your Collective event type is not available for this time slot. 

On a Collective event, a time slot will only be shown as available when all of the hosts assigned to the event are available at that time.  

To see why you are free when you should be unavailable

  1. If you're not already logged in, go to the Calendly home page, select Log In.
  2. Select Account, then Calendar Connections
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  3. At Check for Conflicts, select Edit
  4. Select all calendars that should be checked for conflicts

When using Office 365 and Outlook, determine if you should be considered unavailable when events are marked as Away or Tentative.

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When using Google, all-day events are marked Free by default. Change the status of all-day events to Busy to be considered unavailable by Calendly and avoid double bookings for the day.

To change the status of events in your calendar

Events in your calendar marked Busy prevent you from being booked for your Calendly events. To change this:

  1. Navigate to the event on your calendar
  2. Edit the event
  3. Change the status to Free
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Note: Scheduled Calendly events will always be considered busy and changing the status of the event does not free up time. You can cancel or reschedule events from the Scheduled Events tab on your Home page to open up your availability.

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