I'm unavailable when I should be free
There are two common reasons you may appear unavailable on Calendly when you should be free:
- A setting within your Calendly account may be blocking your availability
- Your calendar may already have a "busy" event at that time
To learn what's blocking your availability and resolve the issue, you can:
Viewing your Calendly page in Availability Diagnostic Mode
Availability Diagnostic Mode lets you see why each of your unavailable time slots are blocked. To get started:
- Copy your Calendly link from your dashboard, then open your Calendly page in a new tab.
- On your Calendly page, click the down-arrow next to your profile name. From there, turn Availability Diagnostic Mode "ON."
Rest assured: your invitees will never see the reasons you're unavailable.
Once Diagnostic Mode is "ON," select a day to see each unavailable time slot and the reason it's blocked:
|What you see in diagnostic mode||Reason the time is unavailable on your personal Calendly page||Reason the time is unavailable on a team Calendly page|
|PAST||This time slot is in the past and can no longer be booked||Same as a personal page|
|DAYMAX||A daily limit has been set for this event type, and the limit has been reached||Same as a personal page|
|GROUP||This group event has reached its maximum number of attendees||Same as a personal page|
|TOOSOON||This time slot is outside the event type's minimum scheduling notice||Same as a personal page|
|BLKOUT||This time slot falls on a blackout date that's been set||Same as a personal page|
|RANGE||This time slot is outside the date range that's been set||Same as a personal page|
|EVENT||Someone has already scheduled this type of event with you during this time slot||This event type has already been booked with [your team members' names]|
|OVERLAP||This time slot overlaps with an event that's been scheduled with you||This time slot overlaps with an event that's been scheduled with [your team members' names]|
|BUFFER||You have a buffer that blocks this time slot from being available
[your conflicting buffer setting will be shown]
|One or several team members have buffers that block this time slot from being available
[team members' names and conflicting buffer settings will be listed]
|CALENDAR||This time slot overlaps with a busy event in your connected calendar||This time slot overlaps with busy events in one or several team members' calendars
[team members with "busy" calendar events will be listed]
|NOCAL||Calendly is unable to connect to your calendar||Calendly is unable to connect to one or several team members' calendars
[team members whose calendars aren't connected will be listed]
Checking your connected calendar for "busy" events
When events in your calendar are set to "busy," Calendly assumes you're unavailable at those times and prevents new events from being scheduled.
Changing an event's status from "busy" to "available" will allow new events to be scheduled during this time: