IN THIS ARTICLE:
I'm unavailable when I should be free
You can use our Availability Diagnostic Mode to determine why your unavailable time slots are blocked. There are two common reasons you may appear unavailable on Calendly when you should be free:
- Your calendar may already have a "busy" event at that time
- A setting within your event type may be blocking your availability
To get started, view your live scheduling page. Click the drop-down arrow next to your profile name and turn Availability Diagnostic Mode "ON." Select a day to see each unavailable time slot and the reason it's blocked. Rest assured that your invitees will never see the reasons you're unavailable.
|Label||Why the time slot is unavailable|
This time slot is in the past and can no longer be booked
A daily limit has been set for this event type, and the limit has been reached
This group event has reached its maximum number of attendees
This time slot is outside of the event type's minimum scheduling notice
This time slot is outside of the date range that has been set for this event type
Someone has already scheduled this type of event during this time slot
This time slot overlaps with another Calendly event that has been scheduled
You or your team members have a buffer setting that blocks this time slot
Team members' names and conflicting buffer settings listed
This time slot overlaps with a busy event in your connected calendar or one of your team members'
Team members with "busy" calendar events listed
Calendly is unable to connect to your calendar or one of your team members'
Team members whose calendars aren't connected listed
|UNFAIR||Only applies to round robin event types set to optimize for equal distribution
The only available team members have received too many meetings. This time slot will become available again when events are scheduled with other users and the distribution of meetings becomes equal.
Current distribution of meetings per team member listed
I'm free when I should be unavailable
To find out why you are being shown as available when you should be busy, visit your connected calendar and take a closer look at the specific time slots in question. Be sure to check the same calendar(s) you have asked Calendly to check for conflicts.
Outlook users may notice that Calendly shows you as available during events labeled Out of Office/Away and Working Elsewhere. You can update this setting on your Calendar Connection page.
All-day and multi-day events may be automatically set as free in your connected calendar. Prevent meetings from being scheduled by manually setting the status of all-day and multi-day events to busy.
Connected calendar event status
When events in your calendar are set to busy, Calendly assumes you're unavailable at those times and prevents new events from being scheduled. Changing an event's status from busy to free will allow new events to be scheduled during this time.
To allow invitees to schedule with you during an event on your connected calendar, simply update that event's status from busy to free. Calendly does not read free events as conflicts.