Having trouble finding open times on your scheduling page? The Troubleshoot Tool can help you see why invitees can't book with you and how to fix it.
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Step 1 – Open the Troubleshoot Tool
To access the tool:
- Log in to your Calendly account.
- Open the live scheduling page or preview of your event type.
- Scroll down and select Troubleshoot.
Step 2 – Use the tool
- Choose the date you’re investigating.
- Review the time and corresponding troubleshoot code.
If no dates or times appear, go to the Availability of your event type and review your settings.
Step 3 – Understand troubleshoot codes
Each code pinpoints why a time isn’t available. Here's what they mean:
| Code | What it means | How to fix it |
| BUFFER | A buffer is blocking this time. | Edit or remove the buffer from the Meetings page. |
| CALENDAR | A "Busy" calendar event is blocking the time. | Change the event to "Free" or remove it from your connected calendar. |
| DAYMAX | You’ve hit the daily/weekly/monthly meeting limit. | Adjust limits under Limits and buffers in the event editor. |
| DURATION | Not enough time for your event. | Shorten the event or extend your availability. |
| EVENT | Another Calendly event of this event type is booked. | Reschedule from your Meetings page or use Free/busy rules to allow overlapping. |
| GROUP | Group event has max attendees. | Increase the max invitee number from the Meetings page. |
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HOLIDAY |
This date is marked as a holiday. | Edit holidays from your Availability page. |
| HOST | One or more hosts are unavailable for a Collective event type. | Make sure all hosts are free at the desired time. |
| NOCAL | Calendly can’t access your calendar. | Reconnect your calendar from Calendar settings. |
| OVERLAP | Another Calendly event is booked. | Reschedule from your Meetings page or enable Free/busy rules. |
| PAST | The selected time is in the past. | Choose a future date. |
| RANGE | The date is outside your availability window. | Adjust the date range in the Availability section of your event type settings. |
| RESERVED | A poll or pending meeting is holding this time. | Clear reserved times from the Pending section of the Meetings page. |
| ROUNDROBIN | No host is available based on the distribution rules. | Update Round Robin host availability or distribution settings. |
| TOOSOON | The time is too soon based on your minimum notice rules. | Adjust your minimum scheduling notice. |
| UNFAIR | Scheduling at this time would distribute meetings unfairly between assigned hosts. | Adjust distribution settings for Round Robin events. |
Frequently asked questions
Why is my time not showing as available after I changed an event to "free"?
Calendly continues to block times for events it created—even if marked “free" in your connected calendar. Cancel or reschedule the event in Calendly, or enable Free/busy rules to allow booking over these events.
Not seeing any conflicting events in your calendar?
Check for all-day events marked as "Busy". Still not sure? Check your calendars to check for conflicts Calendar setting for extra calendars.
Learn more about managing 'Busy' vs. 'Free' calendar statuses.
Does daylight saving time affect my availability?
Calendly adjusts automatically. Times remain accurate, though time zone labels may not reflect the change right away.
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