How to troubleshoot unavailable hours

• What does it mean?
  
  • A buffer applied on a Calendly meeting interferes with this time.
  • Buffer settings lock in when an event is scheduled. Changes made to the event type after the meeting has been scheduled will not retroactively apply to existing meetings. 
• How do you resolve it?
  • You can edit a buffer on an existing meeting from the Meetings page in your account.
    

• What does it mean?
  
  • There is a "busy" event on your connected calendar at this time.
  • The "details" dropdown in troubleshooting mode will show the connected calendar where the event is present. 
• How do you resolve it?
  • Review calendars & sub-calendars in the Calendars to check for conflicts section of your Calendar settings.
  • Change the conflicting calendar event status from busy to free or cancel the calendar event. 
  • Ensure any all-day events on your personal calendar/sub-calendars for that date/time are set to free.
  • Allow Calendly to schedule over existing meetings.

• What does it mean?
  
  • You've hit the daily, weekly, or monthly limit for this event type.
  • Round Robin DAYMAX: Round Robin events do not function on a per person limitation, but rather a limitation per event type.
    • (Ex. 6 team members assigned with a DAYMAX of 1, that event gets scheduled for Monday at 4pm, that event type will no longer be available for that day. Even if the other 5 team members are available.)
      
      
• How do you resolve it?
  • Edit the number of maximum allowed events per day/week/month for this type of event.
  • Locate The Max meetings setting by opening your event type editor, selecting More options at the bottom, and expanding the Limits and buffers section.

• What does it mean?
  
  • Your event is too long for the available window.
  • For example: You have an event that is 2 hours long, but only have availability from 9am-10am (one hour). There would not be enough time available for a 2 hour long event to take place. 
• How do you resolve it?
  • Shorten the event or increase your available hours.
    

• What does it mean?
  
  • A meeting of the same event type is already scheduled.
• How do you resolve it?
  • Review and verify your scheduled meetings on your Meetings page.
  • Allow Calendly to schedule over existing meetings.

• What does it mean?
  
  • A Group event has reached its attendee limit.
• How do you resolve it?
  • Change the max number of invitees from your Meetings page.
    
    Important note:
    Event settings lock in at the time of scheduling. Changing the max number of invitees in your event type settings will not change events that have already been scheduled. To change max invitees for an event that has already been scheduled, you can do so from the Meetings page.
    

• What does it mean?
  
  • The date is marked as a holiday on your Availability page.
• How do you resolve it?
  • You can edit your holiday settings from the Holidays section of your Availability page.
    

• What does it mean?
  
  • One of the event hosts for a collective event type are not available for that date/time. 
• How do you resolve it?
  • For collective events, a date/time will only appear when all hosts assigned are available. 
    

• What does it mean?
  
  • Calendly can’t access your or a teammate’s calendar.
• How do you resolve it?
  • Reconnect the calendar in your Calendar settings.

• What does it mean?
  
  • Another Calendly meeting is already scheduled.
• How do you resolve it?
  • You can review what events have been scheduled from your Meetings page.
  • Allow Calendly to schedule over existing meetings.
    

• What does it mean?
  
  • The selected time is in the past.
• How do you resolve it?

  • Choose a future date and time.

• What does it mean?
  
  • The date is outside of the event type's set available date range.
• How do you resolve it?
  • Edit the date range section in the event type settings.
  • You will be able to locate your date range settings by opening your event type editor and expanding the Availability section. The date range settings will be at the top of this section. 
    

NOTE: To add Saturdays & Sundays to your availability, assign calendar days and not weekdays to your event.

• What does it mean?
  
  • Time is reserved for a one-off meeting or poll.
• How do you resolve it?
  • Schedule pending meetings for this time slot or clear reserved times from the Pending section of the Meetings page.
    
    NOTE: Delays can occur when removing reserved times from your connected calendar.
    

• What does it mean?
  
  • No Round Robin host is available based on distribution settings.
• How do you resolve it?
  • Adjust team member availability or your Round Robin distribution settings.

• What does it mean?
  
  • The time is too soon based on your notice requirements
  • Date/time falls outside of the minimum scheduling notice restriction.
• How do you resolve it?
  • Update the Minimum scheduling notice in the Availability section of your even type editor.
    

• What does it mean?
  
  • For Round Robin event types set to distribute evenly, available team members have too many meetings.
• How do you resolve it?
  • Adjust distribution settings or availability for other team members.
  • Note: When optimizing a round robin event for equal distribution, no team member can be more than three meetings ahead.