What happens to my billing when I add a new user to my account?
When you add a new user, Calendly charges a pro-rated amount for their seat. The amount will depend on the time left on your current billing cycle.
If the added user already paid for an annual plan, Calendly refunds the unused part of their plan when they join your organization. You don't need to take any extra steps.
I removed a user from my account. Why am I still being billed?
When a user, Calendly creates a seat for them in your account. If you remove a user, the seat stays unless you remove it.
This helps teams switch out users without needing to change billing right away.
To remove a seat:
- Go to your Billing page.
- Open the drop down menu.
- Select Remove Users.
I'm an owner/admin. Why can't I see my user's event types or scheduled meetings?
Owners and Admins can view and edit users' event types and meetings. However, your Calendly home page will default to your personal event types.
To view another user:
- Select the My Calendly drop down menu.
- Choose the user you want to view.
Note: You can view your users' calendar connections and video conferencing integrations from their profile. However, you can't change their account settings - those must be set on their end.
I'm leaving my current company, and I need someone else to be the Owner. Help?
Only the current organization owner can transfer ownership. Follow the steps in this article to change user roles.
After ownership is transferred, your account becomes an admin. An admin or the new owner can then remove your account from the organization.
If the current owner isn’t available, contact our support team. We’ll ask for some account details to help complete the ownership transfer.
My invitee rescheduled and the appointment went to someone else on my team. Why?
This happens if you're using a Round Robin event type that is set to redistribute meetings. To check this:
- Navigate to your round robin event type settings.
- Expand the Hosts and Invitees section, click Round robin settings.
- Choose to either redistribute an event through the round robin assignment, or reassign to the original user.