Having trouble with email notifications or profile branding in Calendly? Follow these steps to fix common problems and keep your scheduling experience smooth.
Calendar invite notifications are coming from the wrong email
If your invitees are seeing calendar invites from an outdated email address, you’re likely still using the connected calendar method for notifications.
To fix this:
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Update your connected calendar to the new email address, or
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Switch to email confirmations instead of calendar invites. These come from notifications@calendly.com.
Learn how to update your calendar connection
Learn how to change notification types
Updated logo or profile picture isn’t showing
This happens when updates are made in the wrong place or don’t sync with event types.
For personal and shared event types:
- Go to your Account Settings.
- Under the Profile tab, update your photo.
- Select the Branding tab to change your logo.
For team event types:
- In the My Calendly menu, select your team.
- Select the gear icon next to the team name.
- Choose Edit Team.
- Under Team Avatar, upload your image.
- Select Save.
Changes may take a few minutes to appear.
Login email is incorrect or outdated
To manage your Calendly login email or update your login method:
How to update your login preferences
Scheduling link is still using old email or name
If your link still shows your old email or name, you can change it by updating your personal scheduling link.
How to customize your scheduling page links
Need Support? We've got you covered!
Every paid subscription includes Calendly Standard Support. However, only owners and authorized admins from your company can make certain account requests. Log in to Calendly and navigate to the Help section where you can:
- Browse our Help Center collection of knowledge.
- Join our Calendly Community to search, share, and connect with other Calendly users.
- Chat with us to receive real-time help.