How do I update my payment method?
Credit or debit card:
- Go to your Billing page
- Select Edit payment details
- Update and save your card info
PayPal:
- Contact our support team
- Be prepared to provide your Calendly login email and a copy of your most recent Calendly invoice for account verification
PayPal troubleshooting tips
Make sure your:
- PayPal account has enough funds
- Calendly and PayPal email addresses match
- PayPal account has no restrictions
How do I update my billing address?
- Go to your Billing page
- Click Edit billing address
Need help changing plans or billing info? See this guide.
How do I update my billing email address?
By default, Calendly will use the login email to send invoices to. You can, however, update the billing email address without changing your login email address in a couple of ways.
- Add an additional billing contact to receive invoice and payment related emails. To do so, please contact our support team for assistance. Have the new contact's email address and the last 4 digits of the card on file ready.
- Change ownership of the Calendly organization. The owner is the primary billing contact by design. Changing ownership will also update the billing contact.
How do I submit or update tax exemption documents?
Instructions are available in this article.
What happens when I add a new user to my account?
- You'll be charged a pro-rated amount based on your billing cycle.
- If the user already paid for a subscription, we’ll refund the unused portion — no action needed.
I removed a user. Why am I still being billed?
- Removing a user doesn’t remove their seat
- Active seats stay on the account for easier replacements
Want to remove a seat? Follow these steps.
How do I download a copy of my invoice?
See this article for step-by-step instructions.
How do I check if my payment was successful?
- Go to your Billing page
- Scroll to Transaction history
- Paid = Payment succeeded
- Failed = Update your billing info here
Can I cancel a payment or get a refund?
Calendly payments are generally non-refundable, as noted in our Terms and Conditions.
However, our support team may review special cases. Contact us to explain your situation.
How do I upgrade my plan, and what terms are available?
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Upgrade anytime from your Billing page
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Choose a plan and follow the prompts to pay
Plan options:
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Monthly and annual subscriptions
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Auto-renewals use your saved payment method
For more information on available plans, see our pricing page.
What to do if I missed a payment?
Generally, subscriptions renew automatically and we charge the card on file for your account. If you've missed a payment due to a card issue, you can make a payment the following ways:
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If you need to update the card on file
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Go to your billing page and select Edit payment details. Once the card is updated, payment should process and reflect in your transaction history at the bottom of the page.
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If the card on file now has sufficient funds
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Our system automatically attempts a charge every 24 hours. You can wait for the system to retry the transaction, or feel free to contact our support team.
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Am I eligible for a discount?
Discounts are available for:
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Nonprofit and educational organizations (annual plans)
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Mass Mutual
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Atlanta Tech Village
For nonprofit and educational organizations:
If you believe you are eligible for one of our available discounts, please contact our support team and provide your login email address along with the required documentation.
- Create your Calendly account and leave it on the free plan until your documentation is verified.
- U.S. organizations must provide a copy of their 501(c)(3) determination letter or a screenshot of their IRS tax-exempt organization search profile.
- Organizations outside the U.S. must provide equivalent documentation such as a charity register or other official proof.
How do I contact the billing department?
Contact our support team and be prepared to provide:
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Your Calendly login email
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The last 4 digits of the card on file or
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A copy of your latest invoice