How do I update my payment method?
Credit or debit card:
- Go to your Billing page
- Select Edit payment details
- Update and save your card info
PayPal:
- Contact our support team
- Be prepared to provide your Calendly login email and a copy of your most recent Calendly invoice for account verification
PayPal troubleshooting tips
Make sure your:
- PayPal account has enough funds
- Calendly and PayPal email addresses match
- PayPal account has no restrictions
How do I update my billing address?
- Go to your Billing page
- Click Edit billing address
Need help changing plans or billing info? See this guide.
How do I submit or update tax exemption documents?
Instructions are available in this article.
What happens when I add a new user to my account?
- You'll be charged a pro-rated amount based on your billing cycle.
- If the user already paid for a subscription, we’ll refund the unused portion — no action needed.
I removed a user. Why am I still being billed?
- Removing a user doesn’t remove their seat
- Active seats stay on the account for easier replacements
Want to remove a seat? Follow these steps.
How do I download a copy of my invoice?
See this article for step-by-step instructions.
How do I check if my payment was successful?
- Go to your Billing page
- Scroll to Transaction history
- Paid = Payment succeeded
- Failed = Update your billing info here
Can I cancel a payment or get a refund?
Calendly payments are generally non-refundable, as noted in our Terms and Conditions.
However, our support team may review special cases. Contact us to explain your situation.
How do I upgrade my plan, and what terms are available?
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Upgrade anytime from your Billing page
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Choose a plan and follow the prompts to pay
Plan options:
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Monthly and annual subscriptions
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Auto-renewals use your saved payment method
For more information on available plans, see our pricing page.
What to do if I missed a payment?
Generally, subscriptions renew automatically and we charge the card on file for your account. If you've missed a payment due to a card issue, you can make a payment the following ways:
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If you need to update the card on file
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Go to your billing page and select Edit payment details. Once the card is updated, payment should process and reflect in your transaction history at the bottom of the page.
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If the card on file now has sufficient funds
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Our system automatically attempts a charge every 24 hours. You can wait for the system to retry the transaction, or feel free to contact our support team.
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Am I eligible for a discount?
Discounts are available for:
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Nonprofit and educational organizations (annual plans)
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Mass Mutual
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Atlanta Tech Village
For nonprofit and educational organizations:
If you believe you are eligible for one of our available discounts, please contact our support team and provide your login email address along with the required documentation.
- Create your Calendly account and leave it on the free plan until your documentation is verified.
- U.S. organizations must provide a copy of their 501(c)(3) determination letter or a screenshot of their IRS tax-exempt organization search profile.
- Organizations outside the U.S. must provide equivalent documentation such as a charity register or other official proof.
How do I contact the billing department?
Contact our support team and be prepared to provide:
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Your Calendly login email
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The last 4 digits of the card on file or
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A copy of your latest invoice