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Troubleshooting access to chat

Having trouble using the Calendly chatbot? Use these step-by-step tips to fix common issues and get back to scheduling smoothly.

Note

The Calendly chatbot can answer many common questions. Need more help? Support options depend on your plan:

  • Free plans: Email support only
  • Paid plans: Email or live chat with an agent

Chat bubble isn’t showing up

Can’t see the chat icon in the bottom-right corner of the Help Center? Try these steps:

Step 1 – Check your cookie settings

In Calendly:

  1. Go to Account Settings > Cookie Settings.
  2. Turn on Functional Cookies.
  3. Reload the page.

From the Help Center:

  1. Scroll to the bottom of any Help Center article.
  2. Select Cookie Settings.
  3. Turn on Functional Cookies.
  4. Select Confirm My Choices.
  5. Reload the page.

Step 2 – Use a supported browser

Use the latest version of Chrome, Firefox, Safari, or Edge.

Step 3 – Avoid incognito mode

The chat won’t appear in private browsing. Open the Help Center in a regular window.

Step 4 – Turn off browser extensions

Ad blockers or privacy tools might block the chat.

  1. Close incognito mode.
  2. Disable browser extensions one at a time.
  3. Reload the page after each change.

Using Google Chrome?

Chrome’s translation tool may cause issues. Try this:

  1. Go to chrome://extensions/ and turn off Google Translate.
  2. Go to chrome://settings/languages and disable automatic translation.
  3. (Optional) Change your Calendly account language from your Account Settings page.

Chat shows an error or doesn’t respond

If the chat opens but won’t work:

Chat disconnects during a session

If the chat drops or closes on its own:

Tip: If you lose your connection during live chat, return and ask for the same agent by name. If they’re still online, we’ll reconnect you.

Additional Troubleshooting Tips

Network issues

  • Test your internet speed
  • Turn off VPNs
  • Try a different connection, like a mobile hotspot

Device issues

  • Switch to another device
  • Or restart your current device to clear minor bugs

Need Support? We've got you covered!

Every paid subscription includes Calendly Standard Support. However, only owners and authorized admins from your company can make certain account requests. Log in to Calendly and navigate to the Help section where you can:

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