Enterprise plan customers can request the bulk deletion of multiple user accounts from their Calendly organization. This guide outlines how to securely submit a request for bulk user deletions.
Before you begin
- This bulk deletion process is only available for Enterprise plan customers.
- Deleted user accounts are permanently removed and cannot be recovered.
- The following users cannot be deleted:
- Calendly account owner
- Previously deleted users
- Users deactivated via SCIM
- Users currently being updated
- For more information on data removal, review our User Data Deletion Policy.
- After deletion, all personally identifiable information (PII) will be removed from Calendly, as outlined in our Privacy Policy.
How to submit the bulk deletion request
Step 1 - Download the template
- Make a copy of this spreadsheet template.
- The template includes a single column for entering email addresses.
Step 2 - Prepare your list
- Enter the email addresses of the users you want to delete into the spreadsheet.
- Verify each email address is in its own row within the designated column.
- Do not add any additional data or formatting to the spreadsheet.
Step 3 - Submit your request
- Contact your Customer Success Manager (CSM) to submit your bulk deletion request.
- Attach the completed spreadsheet to your request.
- Confirm that you understand the deletion is permanent and cannot be undone.
What's next?
Our team will review and verify your request. Once verified, we'll proceed with deleting the specified user accounts. You'll receive a confirmation once the deletion process is complete.
If you have any questions or require further assistance, please contact your Customer Success Manager.