Auditing outgoing communications sent from Calendly

To assist with Securities and Exchange Commission (SEC) compliance, logs of all correspondence (including reminders, reschedules and cancellation notifications) originating from Calendly will be stored and available for export. These logs can be found in the activity log section of the Calendly security center. As this functionality is released, accounts will initially only have 30 days of outgoing communications. By September 25th, the communications log will be populated with the full 90 days.

What is included in the outgoing communications log

Depending on if communications were sent via SMS or sent via email, the logs will contain different fields as they relate to the delivery method. 

Email communications

User The host user of the event or communication owner.
Sender Email

The email address of the event publisher or

event type owner.

Sender ID The uuid of the event publisher or event type owner.
Sender Event Type ID

The uuid of the event type associated

with the email.

Sender Event Type URL

The human-readable booking URL for

the event type. This URL may change over time, so only use this

as a reference.

Sender Event ID

The uuid of the event associated with the

email.

Recipient Email

The email address of the invitee or publisher who received the email message. This will be identical to the “to” field in the email message.

Email Message Body The recipient email body HTML code.

SMS communications

User The host user of the event or communication owner.
Sender Phone

The phone number provided by our SMS vendor

that represents Calendly.

Recipient Phone

The destination phone number provided by

the invitee.

Sender Event Type ID

The uuid of the event type associated

with the email.

Sender Event Type URL The human-readable booking URL for the event type. This URL may change over time, so only use this as a reference.
Sender Event ID The uuid of the event associated with the email.
SMS Message Body All message content sent to the Recipient Phone.

How to access the outgoing communications log

Outgoing communications will be available for download in the Activity log tab of your Admin center. Data in the outgoing communications log will be deleted every 90 days.

  1. Log in to your Calendly account.
  2. Navigate to your Calendly Admin Center.
  3. On the next screen, click on Security, then Activity log.
  4. Select Export, then Outgoing communications to download the logs.
    Screenshot 2024-06-24 at 11.09.56 AM.png

To receive Calendly logs remotely for ingestion into another service, the List outgoing communications endpoint can be used. Only a Calendly owner or admin can take this action. You can find more information on the Calendly API in our developer portal.

Extending the retention period

If you need to extend the retention period for outgoing communications past the 90 day default, Calendly has the ability to extend the retention for up to 3 years.

If you would like to extend the period of time that communications are retained, please reach out to our support team and they will be able to set a period of time between 90 days minimum and 3 years maximum.

Note: Extending the retention period will not be retroactive and will not bring back any communications that have already been removed. This change prevents any further emails from being removed until the period specified.