Restrict usage of SMS/text messaging

Note

Restricting usage of SMS/text messaging features is only available on a Calendly Enterprise plan. To have it enabled, please contact your customer success manager.

To better assist institutions to remain compliant while using Calendly, we have built a feature that allows for the deactivation of all SMS sending functionality in Calendly for an organization. This is enabled by Calendly, not within your organization's application.

Once enabled, SMS sending is no longer active and no SMS messages will be sent. Even if there are existing SMS reminders or workflows set up for scheduled events, those SMS messages will not be sent. This is common within the financial industry.

Disabling SMS functionality

To disable

If you are interested in having SMS functionality disabled for your organization, please contact your Calendly customer success manager.

User experience once SMS functionality is disabled

Once SMS messaging has been disabled, users will either no long see SMS features, or see messaging informing users of the deactivation. Below are some examples of a SMS-disabled Calendly application:

The “Phone numbers” tab is removed from Account Settings

sms_deactivated_-_no_phone_numbers_tab.png

Existing Workflows with SMS actions sms_deactivated_-_user_notified_in_workflow.png
Creating new Workflows

sms_deactivated_-_create_a_workflow.png

sms_deactivated_-_sms_workflows_message_template_gallery.png

Reminders and notifications

sms_deactivated_-_sms_reminders_on_event_type.png