How to delete personal data in Calendly

Calendly allows you to delete personal data without contacting support. 

GDPR and CCPA compliant

For more details on how Calendly helps you adhere to data rights under GDPR and other privacy laws, view How does Calendly honor my data rights?

Types of data to delete

• Contact and invitee data (your customers) 
• Calendly user data (your employees) 

About contact and invitee data deletion

Before you begin

• You must be a Calendly account owner or admin.
• If you’re not an owner or admin, visit your Org directory to find an owner or admin to contact.

Deleting contact and invitee data

To delete specific contact or invitee data by email address

1. In Calendly, select Admin center, then Security.
2. Select Data deletion.
3. Under Delete specific contact or invitee information, enter the email for the invitee (customer) you’d like to delete. If entering more than one email, use a comma to separate each email.
   Note: You can enter up to 100 invitee emails at a time.
4. Select Delete, then select Yes.

To delete all invitee data within a date range

1. In Calendly, select Admin center, then Security.
2. Select Data deletion.
3. Under Delete information within a period of time, select your chosen date range and select Apply.
4. Select Delete, then select Yes.

Once you’ve made a request

On the Data deletion page in the Security section of the Admin center, a log of invitee data deletion requests will show under Data deletion history.

To cancel a data deletion request

Once you request to delete invitee data, Calendly will process the deletion within 7 days of the request. To cancel a pending data request, select the three vertical dots in the row of the request on the data deletion history table, then select Cancel.

Once data has been deleted, it cannot be recovered.

About Calendly user data deletion

How to delete, transfer or disband your Calendly account

Deleting your account

1. In Calendly, select Account settings from your profile picture's drop-down menu, then select Profile.
2. From the Profile page, scroll down and select Delete Account.
3. You will have three options to choose from:
   • Transfer ownership and delete my account: Before you can delete your account, you must transfer ownership to another team member so they can manage the organization. All users are selectable for ownership.
   • Keep my account and leave organization: If you don’t want to delete your account, you can transfer ownership and leave the organization.
   • Delete my account and disband the organization: If you don’t want to transfer ownership, you can delete your account and disband the organization.
4. If you select to transfer ownership or leave the organization, choose a user to become the new owner.
5. Choose a reason for deleting your account from the drop-down menu.
6. Select Delete.

Disbanding your organization’s Calendly instance (for owners)

As an owner, deleting your account will disband your Calendly organization:

• All users will be removed, but will not be deleted.
• Users will have their own free, solo account.
• All teams will be deleted.

To delete your account, follow the steps in How to delete your account. Users can follow these same steps to delete their own accounts.

Removing and deleting a Calendly user (for owners and admins)

For step-by-steps, view How to add or remove users and seats. Depending on when a user created their account, you may not be able to delete them. For more details, view the note in How to remove users and paid seats.

Deleting a user with SCIM enabled

As an owner or admin with a SCIM-enabled account, you must remove users via your identity provider. With SCIM enabled, you cannot remove users from the Admin center.

Within your identity provider, you may have the option to deactivate or delete a user. Consult your identity provider’s documentation for more details.

What happens after you delete personal data

Deleted personal data in Calendly

The deleted record will display in Calendly as: