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How to delete personal data in Calendly

Stay compliant with GDPR, CCPA, and other privacy laws by deleting personal data in Calendly - No need to contact support. 

GDPR and CCPA compliant

For more details on how Calendly helps you adhere to data rights under GDPR and other privacy laws, view How does Calendly honor my data rights?

Types of data to delete

About contact and invitee data deletion

Deleting contact / invitee data
Scenario Your customer requests that you delete their data.
Ways to delete data
  • For selected invitees: enter invitee email addresses
  • For all invitees: specify a data range
Who can delete data Owners and admins on any Calendly plan
Data deleted from Your organization’s Calendly instance
Results
  • Contact or invitee name is deleted.
  • Contact or invitee email and domain is anonymized.
    • For example, contact / invitee email will display as 1e99adf8a31ad9@deleted.calendly.com.
  • Invitee questions and answers are deleted.
  • See image in Once data is deleted.

Before you begin

  • You must be a Calendly owner or admin.
  • If you’re not an owner or admin, visit your Org directory to find someone who can help.

Deleting contact and invitee data

To delete specific contact or invitee data by email address

  1. In Calendly, select Admin center > Security.
  2. Select Data deletion.
  3. Under Delete specific contact or invitee information, enter the invitees email address. 
    Note: To delete more than one invitee, separate emails with commas (up to 100). 
  4. Select Delete, then Yes to confirm.

To delete all invitee data within a date range

  1. In Calendly, select Admin center > Security.
  2. Select Data deletion.
  3. Under Delete information within a period of time, choose a date range and select Apply.
  4. Select Delete, then Yes to confirm. 

Once you’ve made a request

On the Data deletion page in the Security section of the Admin center, a log of invitee data deletion requests will show under Data deletion history.

data deletion hx.png

To cancel a data deletion request

Calendly will process the deletion within 7 days of the request. To cancel a pending data request:

  1. Select the three vertical dots next to the request on the data deletion history table.
  2. Select Cancel.

cancel a pending data deletion request.png

Once data has been deleted, it cannot be recovered.

About Calendly user data deletion

Deleting Calendly user data
Scenarios You want to delete data for your account. You want to delete data for an employee.
Ways to delete data Self-delete your Calendly account Delete other users' Calendly accounts
Who can delete data All users can delete their own accounts. Note: If an owner deletes their own account, they will automatically disband the organization, but users will not be deleted. Owners and admins can delete accounts that were created upon joining their organization. Note: They cannot delete pre-existing Calendly accounts.
Data deleted from
  • Your organization’s Calendly instance. Personal data removed from:
    • Scheduled meetings
    • Contacts
    • Invitees
    • Event types
    • Organization and teams
    • Integrations
  • User directories
  • Calendly email newsletters
  • Customer relationship management tools
  • Data lakes
  • All sub-processors that Calendly uses

How to delete, transfer or disband your Calendly account

Deleting your account

  1. Select your profile picture, then go to Account Settings > Profile.
  2. Scroll down and select Delete Account.
  3. Choose one of the following options:
    • Transfer ownership and delete my account: Before you can delete your account, you must transfer ownership to another team member so they can manage the organization. All users are selectable for ownership.
    • Keep my account and leave organization: If you don’t want to delete your account, you can transfer ownership and leave the organization.
    • Delete my account and disband the organization: If you don’t want to transfer ownership, you can delete your account and disband the organization.
  4. If transferring ownership, select a new owner.
  5. Choose a reason for deletion.
  6. Select Delete.

Disbanding your organization’s Calendly instance (for owners)

As an owner, deleting your account will disband your Calendly organization:

  • All users will be removed, but will not be deleted.
  • Users will have their own free, solo account.
  • All teams will be deleted.

To delete your account, follow the steps in How to delete your account. Users can follow these same steps to delete their own accounts.

Removing and deleting a Calendly user (for owners and admins)

For step-by-step instructions, view How to add or remove users and seats. Depending on when a user created their account, you may not be able to delete them. For more details, view the note in How to remove users and paid seats.

Deleting a user with SCIM enabled

As an owner or admin with a SCIM-enabled account, you must remove users via your identity provider (idP). With SCIM enabled, you cannot remove users from the Admin center.

Within your identity provider (idP), you may have the option to deactivate or delete a user. Consult your identity provider’s documentation for more details.

What happens after you delete personal data

Deleted personal data in Calendly

The deleted record will display in Calendly as:

deleted user on meetings page.png

 

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