How to report unwanted or fraudulent bookings

Casey Harper

September 09, 2021 13:59

We want to make sure every event you have is successful. If you're experiencing problems with unwanted scheduled events or email spam, you can report it to let us know. When someone schedules an event with you, you have the option to reschedule, cancel, and/or report the event in Calendly. We’ll use your report to learn more about unwanted bookings and how to prevent them so that you can feel secure using Calendly to book your meetings.

To report unwanted events:

On your Calendly Home page, select Scheduled Events.
Locate the event you would like to report.
On the right side of the event, select Details.
Select Report this event on the left side.
Select the reason you are reporting the event. Reasons include:
- I don’t know this person
- I know this person but don’t want to meet
- It’s something else
(Optional) Give a brief description of the situation. We'll use this information to help come up with future solutions for preventing fraudulent bookings.
Select Report Event. Doing so will automatically cancel the reported event and remove it from your scheduled events.
Select OK.

When an event is reported, it is automatically canceled and your availability will be open to take a new meeting at the canceled time slot. The invitee of the event will receive a cancellation notice. Reporting an event will not affect the person being reported. This means, their account will continue to be active.

To avoid any additional unwanted or fraudulent bookings:

Set a limit for how far into the future an invitee can book an event with you by setting your availability date range. This allows you to keep an eye on your immediate events to ensure no unwanted bookings appear on your calendar.
For private events, consider hiding the event from your landing page or creating single-use links to share with invitees for one-time meetings.
Be careful with how you share your link. If you have your link in an email signature, consider deleting it before you send an email with people you would not want to book an event with you.

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