Cookie FAQs

What is a cookie?

The term cookie is used to describe a type of data that is stored on your web browser by a website. Cookies are used to identify and authenticate users to the Calendly website and to save site login information for you. More information about cookies can be found in this section of the Calendly Privacy Policy.

Does Calendly obtain my consent before storing cookies?

To comply with relevant regulations including GDPR and CCPA, users (people with a Calendly account), invitees (people who schedule meetings with users), and viewers (people who are just browsing the website) located in the regulated jurisdictions will be shown a cookie prompt banner before storing non-session (persistent) cookies.

Additionally, your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Does Calendly obtain the consent of my invitees before storing cookies?

Yes! All EU visitors (whether they are Calendly users, Calendly invitees, or just viewers) are prompted for consent before Calendly stores non-session (persistent) cookies on their browsers. Other visitors’ experience will vary based on their location and relevant local regulations. 

Please note that if EU invitees are viewing Calendly through an embedded experience on Safari, the event won't be trackable in Google Analytics. 

What’s the difference between a session cookie and a non-session cookie?

GDPR makes a distinction between session cookies and non-session (persistent) cookies. The simplest way to differentiate them is to understand that session cookies are temporary and persistent cookies are not. Session cookies, by default, are permanently removed when you close your browser. Non-session cookies persist beyond your browser closing to a date far in the future.

How can I opt-out of cookies or manage my cookie preferences?

Our Privacy Policy explains how visitors can manage their cookies by changing the setting on their web browser. In addition, EU visitors can opt-out of cookies by clicking on the Cookie Settings link at the bottom of the site.Free_Online_Appointment_Scheduling_Software_-_Calendly_2021-08-05_06-32-08.png

 Please note that cookies are required to authenticate a Calendly user. As such, Calendly users who are signed in will not see this option to opt-out of cookies. You can always change your web browser settings to control your cookies.

Can I use Calendly without agreeing to cookies?

Non-session cookies are not required for visitors to use the majority of our marketing site or to schedule most meetings. There are a few exceptions to this:

  • Cookies are required to book meetings where a Calendly user is collecting payments on their event type. After booking the meeting, an invitee can opt-out of cookies by clicking on the Cookie Opt-Out link in the footer of the site page or by deleting cookies within their web browser.
  • Cookies are required to authenticate a Calendly user. A visitor who wishes to sign up for a Calendly account must agree to cookies as part of our Terms of Use in order to create an account.
  • We reserve the right to use cookies for various security purposes.

Can I change the language of the cookie banner?

On the event type booking page, the cookie banner will adhere to the language set for the event type. You can learn more about how to set the language for your event type here.

 

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