You can include a cancellation policy to let invitees know what to expect if they need to cancel or reschedule.
- From your Event types page, select the event you want to update.
- At the bottom of the screen, select More options.
- Expand the Notifications and workflows section.
- Under Basic notifications, select the
three vertical dots next to Calendar invitation/Email confirmation, then choose Edit.
- Scroll to the bottom and locate the Cancellation policy section. Add your policy here.
- (Recommended) To let invitees cancel or reschedule on their own, check the box for Include cancel and reschedule links in email invitations and reminders.
- Select Save and close.
Note
Calendly will display your cancellation policy, but it doesn't restrict cancellations or reschedules based on the policy.