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Troubleshooting SCIM

This article covers common SCIM sync issues in Calendly. You’ll learn how to fix email update errors, user access problems, and configuration conflicts.

Fix email address sync issues in Calendly

If you updated your email in your Identity Provider (IdP) but don’t see the change in Calendly, follow these steps:

  1. Check your inbox. After updating your email in your IdP, Calendly sends a verification email to your new email address.
  2. Verify your email. Open the message and follow the instructions.

After verification, Calendly will update your account. If you don’t see the email, check your spam folder and make sure the new address is correct in your IdP.

Fix errors when adding users to Calendly

If you see an error or a conflict in the logs when adding a user:

  1. In your IdP, remove the user’s access to Calendly.
  2. Then, reassign the user through your IdP.

Remove a deactivated user from your organization

SCIM can deactivate or delete users, but it can’t fully remove them from your Calendly organization.

To remove a user completely, contact Calendly support. The team will complete the removal for you.

Advanced troubleshooting steps

If the previous steps don’t resolve the issue, try the following options:

Reset your token

  1. Go to the User provisioning page.
  2. Select Revoke next to your current token.
  3. Select Generate new bearer token and update your configuration.
  4. Test the integration to confirm everything is working.

Reconfigure SCIM

  1. Go to the User provisioning page.
  2. Select Delete SCIM configuration to remove your current setup.
  3. Set up the SCIM integration again from scratch.
  4. Run another test to confirm success.

Need Support? We've got you covered!

Every paid subscription includes Calendly Standard Support. However, only owners and authorized admins from your company can make certain account requests. Log in to Calendly and navigate to the Help section where you can:

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