This article provides step-by-step solutions to common SCIM issues in Calendly, including resolving errors, updating user access, and reconfiguring SCIM settings.
Why hasn’t my email address updated in Calendly?
If you recently updated your email address in your Identity Provider (IdP) but don’t see the change reflected in Calendly, follow these steps:
- Check your inbox: After updating your email in your IdP, Calendly sends a verification email to your new email address.
- Verify your email: Open the email and follow the instructions to confirm your new address.
Once verified, your email will update in Calendly. If you don’t see the email, check your spam or junk folder and confirm the email address is correct in your IdP.
If you're still having trouble, follow the steps in the Additional troubleshooting steps section below.
Error when adding users to Calendly
If you encounter an error or see a conflict in the logs while adding a user, try the following:
- Remove the user’s access: In your Identity Provider (IdP), remove the user’s assignment to Calendly.
- Reassign the user: After removing access, assign the user back to Calendly through your IdP.
If you're still having trouble, follow the steps in the Additional troubleshooting steps section below.
How to remove a deactivated user from your organization
SCIM can deactivate or delete users based on your Identity Provider (IdP) settings, but it doesn’t allow you to remove users from your organization while SCIM is enabled.
If you need to remove a user, contact our support team. We’ll take care of this for you in our system.
Additional troubleshooting steps
If the previous steps don’t resolve the issue, try these actions:
- Revoke the existing token: Navigate to your SCIM configuration page and revoke the current token.
- Generate a new token: Create a new token and update your configuration.
- Test functionality: Run tests to ensure the issue is resolved.
If the issue persists, take these advanced steps:
- Delete SCIM settings: Remove the current SCIM configuration from your setup entirely.
- Reconfigure SCIM: Set up the SCIM integration again from the beginning.
- Test functionality: Run tests to ensure the issue is resolved.
If you're still having trouble, contact our support team for further assistance.