This article helps you resolve common SCIM sync problems in Calendly. It covers how to fix email update issues, user access errors, and configuration conflicts.
Fix email address sync issues in Calendly
If you updated your email in your Identity Provider (IdP) but don’t see the change in Calendly, follow these steps:
- Check your inbox: After updating your email in your IdP, Calendly sends a verification email to your new email address.
- Verify your email: Open the message and follow the instructions.
Once you verify your new email, Calendly will update your account. If you don’t see the email, check your spam or junk folder, and confirm the email address is correct in your IdP.
If the issue continues, see Additional troubleshooting steps below.
Fix errors when adding users to Calendly
If you see an error or a conflict in the logs when adding a user:
- Remove the user’s access: In your IdP, unassign the user from Calendly.
- Reassign the user: Add them back to Calendly through your IdP.
If the issue continues, see Additional troubleshooting steps below.
Remove a deactivated user from your organization
When SCIM is enabled, it can deactivate or delete users, but it can’t fully remove them from your Calendly organization.
To remove a user completely, contact Calendly support. The team will complete the removal on your behalf.
Additional troubleshooting steps
If the previous steps don’t resolve the issue, try the following:
Reset your token
- Go to the User provisioning page.
- Select Revoke next to your current token.
- Select Generate new bearer token and update your configuration.
- Test the integration to confirm everything is working.
Reconfigure SCIM (advanced)
- Go to the User provisioning page.
- Select Delete SCIM configuration to remove your current setup.
- Set up the SCIM integration again from scratch.
- Run another test to confirm success.
If the issue persists, contact Calendly support for further assistance.