What is the RBI e-mandate?
On October 1, 2021, the Reserve Bank of India (RBI) introduced an e-mandate for recurring payments using India-based bank cards. To stay compliant, Calendly has updated its billing process for customers in India.
Who is affected
Customers with a billing address in India are affected by this change.
What Calendly is doing
Each billing cycle, Calendly will email you an e-mandate compliant payment link. You’ll need to confirm your payment manually to keep your subscription active. You’ll have 14 days to complete the payment.
What this means for existing customers
Each billing period, you’ll receive an email titled "[Important] your invoice is due for payment.” Click Pay Now to open the payment portal and complete your transaction.
Note
Be sure to pay within 14 days to avoid account cancellation.
If your payment fails or you need to update your plan or seat count, contact our support team.
What this means for new customers
If your card payment fails, contact our support team. We’ll guide you through authorization to complete your subscription.