Collect payments when invitees schedule a meeting by integrating Stripe with Calendly. Connect your account and choose which events will require payment upfront, helping you save time and reduce no-shows.
Supported payment methods and currencies with Stripe
Payment methods
Stripe accepts most major credit and debit cards. For more details, review Stripe’s article on supported payment methods.
Currencies
Calendly currently supports payments in the following currencies through Stripe:
- $ AUD - Australian Dollar
- $ CAD - Canadian Dollar
- € EUR - Euro
- £ GBP - Pound Sterling
- $ USD - United States Dollar
How Calendly collects payments based on event types
The Stripe account used to collect payments depends on the event type’s setup:
- For personal event types (one-on-one and group), Calendly uses the Stripe account connected by the host.
- For shared or team event types (round robin, collective, and group), Calendly uses the Stripe account connected by the organization's owner.
If you're using a single Stripe account for your organization, you can either share those credentials with each user to connect it to their personal event types, or set up shared or team event types instead.
Connect Stripe with your own Calendly account
Each user must connect their own Stripe account to collect payments for personal event types. Admins can't connect Stripe on behalf of other users.
- Log into Calendly and go to the Integrations page.
- Find and select Stripe.
- Connect your account.
- If you don't have a Stripe account, you'll be prompted to create one.
- Your Stripe account must be in live mode to accept real payments through Calendly.
After connecting Stripe, you’ll need to turn on payments for each event type where you want to collect payments.
Collect payments for an event type
- Go to the Event types page.
- (Optional) Open the My Calendly dropdown to switch to another user or team.
- Choose the event type and select More options from the bottom of the editor.
- Expand the Payment section.
- Select Accept payments with Stripe.
- Specify the amount and currency to be collected when an event is scheduled.
- Customize your payment terms and cancellation policy with any information an invitee may need before confirming their payment.
- Select Save changes.
Note
Calendly does not calculate or collect VAT or sales tax. If needed, include tax in the event price or add tax details to your payment terms.
Viewing payment details
Once an invitee schedules a meeting through your connected event type and completes a transaction via Stripe, you can view the transaction link directly from the event’s details on the Meetings page.
Stop collecting payments from an event type
To change a paid event type back to free:
- Go to the More options section of the event type editor.
- Expand the Payment section.
- Select Do not collect payments for this event.
- Click Save changes.
Your event is now set as a free event.
Disconnect Stripe from Calendly
To completely disconnect Stripe from your Calendly account:
- Log into Calendly and go to the Integrations page.
- Find and select Stripe.
- Select Disconnect.
Once Stripe is disconnected, any event types that were accepting payments will automatically become free.
Frequently asked questions
Can I offer discount codes?
We do not currently offer a coupon or discount code option with our Stripe integration.
If working with a one-on-one event, you could clone your event type, then require different payment amounts for each. Just visit your Event Types page and select Clone from the gear menu of the event you'd like to copy.
For example, you can require $50 for the event type that is public, and only $40 (or even no payment collection at all) for a secret event. Share the secret event link directly with any invitee who should receive the discounted price, as this event will not appear on your landing page for others to choose from!
Does Calendly process refunds?
No, refunds must be processed manually by the account holder. Calendly support will direct invitees to contact you regarding any payments they submit through your scheduling page.
Does Calendly meet Strong Customer Authentication (SCA) requirements?
Yes! Calendly has implemented the new 3D Secure to Stripe functionality to comply with the new larger second Payment Services Directive (PSD2) regulations implemented by the European Parliament.
If both you (the account owner) and your invitee are in the EU, the purchase of your event using our Stripe integration will result in a pop-up that will confirm authorization of payment from your invitee. Your invitee should receive a two-factor authentication message (however their bank chose to set it up) to authorize the payment. It will differ from bank to bank, but an example is below: