Collect payments when invitees schedule a meeting by integrating Stripe with Calendly. Connect your account and choose which events will require payment upfront, helping you save time and reduce no-shows.
How to connect Stripe with Calendly
- Log into Calendly and visit your Integrations page.
- Select the option for Stripe and connect your account.
- If you do not have a Stripe account, you will be prompted to create one.
Collect payments from your event types
Once Stripe is connected to your Calendly account, you can add payments to new or existing event types from your Event Types page.
- From your Event types page, select the event type you wish to edit.
- Select More options from the bottom of the editor.
- Expand the Payment section.
- Select Accept payments with Stripe.
- Specify the amount and currency to be collected when an event is scheduled.
- Customize your payment terms and cancelation policy with any information an invitee may need before confirming their payment.
- Select Save changes.
By default, only an invitee’s credit card number and expiration date are required. If you would like to require other fields, you can update your settings in Stripe.
Viewing payment details
Once an invitee schedules a meeting through your connected event type and completes a transaction via Stripe, you can view the transaction link directly from the event’s details on the Meetings page.
Stop collecting payments from an event type
To change a paid event type back to free:
- Go to the More options section of the event type editor.
- Expand the Payment section.
- Select Do not collect payments for this event.
- Click Save changes.
Your event is now set as a free event.
Disconnecting Stripe from Calendly
To completely disconnect Stripe from your Calendly account:
- Go to your Integrations page.
- Find and select Stripe.
- Click Disconnect.
Once Stripe is disconnected, any event types that were accepting payments will automatically become free.
FAQ
What event types can collect payments?
All event types can be set up to collect payments. While your personal event types (one-on-one and group) will be connected to your Stripe account, team event types (round robin and collective) will be connected to the Calendly owner’s Stripe account.
What payment methods does Stripe accept?
Stripe accepts most major credit and debit cards. For more details visit Stripe's payment methods guide.
What currency can I collect payments in?
- $ AUD - Australian Dollar
- $ CAD - Canadian Dollar
- € EUR - Euro
- £ GBP - Pound Sterling
- $ USD - United States Dollar
Can I offer discount codes?
We do not currently offer a coupon or discount code option with our Stripe integration.
If working with a one-on-one event, you could clone your event type, then require different payment amounts for each. Just visit your Event Types page and select Clone from the gear menu of the event you'd like to copy.
For example, you can require $50 for the event type that is public, and only $40 (or even no payment collection at all) for a secret event. Share the secret event link directly with any invitee who should receive the discounted price, as this event will not appear on your landing page for others to choose from!
Does Calendly process refunds?
No, refunds must be processed manually by the account holder. Calendly support will direct invitees to contact you regarding any payments they submit through your scheduling page.
Does Calendly's Stripe integration collect sales tax?
No, our payment integrations do not collect VAT/Sales tax. You can include this in the cost and amend their amount to be collected in the event type.
Does my Stripe account support live charges?
Live charges are only supported in Stripe accounts set to live mode. Ensure you are in live mode before connecting your account to Calendly.
Does Calendly meet Strong Customer Authentication (SCA) requirements?
Yes! Calendly has implemented the new 3D Secure to Stripe functionality to comply with the new larger second Payment Services Directive (PSD2) regulations implemented by the European Parliament.
If both you (the account owner) and your invitee are in the EU, the purchase of your event using our Stripe integration will result in a pop-up that will confirm authorization of payment from your invitee. Your invitee should receive a two-factor authentication message (however their bank chose to set it up) to authorize the payment. It will differ from bank to bank, but an example is below: