Collect payments when invitees schedule a meeting by integrating PayPal with Calendly. Connect your account and choose which events will require payment upfront, helping you save time and reduce no-shows.
Note
A Business PayPal account is required to accept payments.
Supported payment methods and currencies with PayPal
Payment methods
Calendly supports the following payment methods through PayPal:
- Your bank account
- Your Visa, MasterCard, Discover or American Express card
- Your balance if you have a PayPal Balance account
For more details, review PayPal's article on supported payment methods.
Currencies
Calendly currently supports payments in the following currencies through PayPal:
- $ AUD - Australian Dollar
- $ CAD - Canadian Dollar
- € EUR - Euro
- £ GBP - Pound Sterling
- $ USD - United States Dollar
How Calendly collects payments based on event types
The PayPal account used to collect payments depends on the event type’s setup:
- For personal event types (one-on-one and group), Calendly uses the PayPal account connected by the host.
- For shared or team event types (round robin, collective, and group), Calendly uses the PayPal account connected by the organization's owner.
If you're using a single PayPal account for your organization, you can either share those credentials with each user to connect it to their personal event types, or set up shared or team event types instead.
Connect PayPal with your own Calendly account
Each user must connect their own PayPal account to collect payments for personal event types. Admins can't connect PayPal on behalf of other users.
- Log into Calendly and go to the Integrations page.
- Find and select PayPal.
- Connect your account.
- If you don't have a PayPal account, you'll be prompted to create one.
After connecting PayPal, you’ll need to turn on payments for each event type where you want to collect payments.
Collect payments for an event type
- Go to the Event types page.
- (Optional) Open the My Calendly dropdown to switch to another user or team.
- Choose the event type and select More options from the bottom of the editor.
- Expand the Payment section.
- Select Accept payments with PayPal.
- Specify the amount and currency to be collected when an event is scheduled.
- Customize your payment terms and cancellation policy with any information an invitee may need before confirming their payment.
- Select Save changes.
Note
Calendly does not calculate or collect VAT or sales tax. If needed, include tax in the event price or add tax details to your payment terms.
Viewing payment details
Once an invitee schedules a meeting through your connected event type and completes a transaction via PayPal, you can view the transaction link directly from the event’s details on the Meetings page.
Stop collecting payments from an event type
To change a paid event type back to free:
- Go to the More options section of the event type editor.
- Expand the Payment section.
- Select Do not collect payments for this event.
- Click Save changes.
Your event is now set as a free event.
Disconnect PayPal from Calendly
To completely disconnect PayPal from your Calendly account:
- Log into Calendly and go to the Integrations page.
- Find and select PayPal.
- Select Disconnect.
Once PayPal is disconnected, any event types that were accepting payments will automatically become free.
Frequently asked questions
Can I offer discount codes?
We do not currently offer a coupon or discount code option with our PayPal integration.
If working with a one-on-one event, you can clone your event type, then require different payment amounts for each. Just visit your Event Types page and select Clone from the gear menu of the event you'd like to copy.
For example, you can require $50 for the event type that is public, and only $40 (or even no payment collection at all) for a secret event. Share the secret event link directly with any invitee who should receive the discounted price, as this event will not appear on your landing page for others to choose from!
Does Calendly process refunds?
No, refunds must be processed manually by the account holder. Calendly support will direct invitees to contact you regarding any payments they submit through your scheduling page.
My PayPal integration is not working. What do I do?
Having trouble completing the integration? We have seen several users find success by selecting United States as their country on this step:
Once you've selected United States as your country, if you still can't complete the integration, please reach out to the support team here.
Note: Selecting United States on this step will not affect any of your PayPal Business account settings.