Collect payments when invitees schedule a meeting by integrating PayPal with Calendly. Connect your account and choose which events will require payment upfront, helping you save time and reduce no-shows.
Note
A Business PayPal account is required to accept payments.
Supported payment methods and currencies with PayPal
Payment methods
Calendly supports the following payment methods through PayPal:
- Your bank account
- Your Visa, MasterCard, Discover or American Express card
- Your balance if you have a PayPal Balance account
For more details, review PayPal's article on supported payment methods.
Currencies
Calendly currently supports payments in the following currencies through PayPal:
- $ AUD - Australian Dollar
- $ CAD - Canadian Dollar
- € EUR - Euro
- £ GBP - Pound Sterling
- $ USD - United States Dollar
How Calendly collects payments based on event types
The PayPal account used to collect payments depends on the event type’s setup:
- For personal event types (one-on-one and group), Calendly uses the PayPal account connected by the host.
- For shared or team event types (round robin, collective, and group), Calendly uses the PayPal account connected by the organization's owner.
If you're using a single PayPal account for your organization, you can either share those credentials with each user to connect it to their personal event types, or set up shared or team event types instead.
Connect PayPal with your own Calendly account
Each user must connect their own PayPal account to collect payments for personal event types. Admins can't connect PayPal on behalf of other users.
- Log into Calendly and go to the Integrations page.
- Find and select PayPal.
- Connect your account.
- If you don't have a PayPal account, you'll be prompted to create one.
After connecting PayPal, you’ll need to turn on payments for each event type where you want to collect payments.
Collect payments through PayPal for an event type
- Go to the Scheduling page.
- (Optional) Open the My Calendly dropdown to switch to another user or team.
- Choose the event type and select More options from the bottom of the editor.
- Expand the Payment section.
- Select Accept payments with PayPal.
- Specify the amount and currency to be collected when an event is scheduled.
- Customize your payment terms and cancellation policy with any information an invitee may need before confirming their payment.
- Select Save changes.
Note
Calendly does not calculate or collect VAT or sales tax. If needed, include tax in the event price or add tax details to your payment terms.
Viewing payment details
Once an invitee schedules a meeting through your connected event type and completes a transaction via PayPal, you can view the transaction link directly from the event’s details on the Meetings page.
Stop collecting payments from an event type
To change a paid event type back to free:
- Go to the More options section of the event type editor.
- Expand the Payment section.
- Select Do not collect payments for this event.
- Click Save changes.
Your event is now set as a free event.
Disconnect PayPal from Calendly
To completely disconnect PayPal from your Calendly account:
- Log into Calendly and go to the Integrations page.
- Find and select PayPal.
- Select Disconnect.
Once PayPal is disconnected, any event types that were accepting payments will automatically become free.
Frequently asked questions
Can I offer discount codes with PayPal?
No, Calendly doesn’t currently support discount or promo codes with the PayPal integration. Use our Stripe integration if you want to offer coupon codes.
As another option, duplicate your event type, set a lower price, and make it a secret event. Then share the link directly with invitees who should receive the discount. See a full example in our Community post.
Does Calendly process refunds?
No, refunds must be processed manually by the account holder. Calendly support will direct invitees to contact you regarding any payments they submit through your scheduling page.
My PayPal integration isn’t working. What should I do?
If you're having trouble connecting your PayPal account to Calendly, try selecting United States as your country on the PayPal login screen, even if you're located outside the US:
Selecting United States at this step will not affect your PayPal Business account settings. If the integration still doesn't work, reach out to our support team for help.