What to do when you're available but should be busy

This article outlines what to do if you are appearing as available when you should be busy. If you are appearing as available when you should be busy, we recommend reviewing the steps below to resolve this discrepancy.

Calendly is not reading busy events on my calendar

If Calendly isn’t recognizing an event on your calendar, try these steps:

1. Go to your Calendar settings page.
2. Make sure the connected calendar or sub-calendar matches where you’ve added the event.
   
3. Confirm the event is marked as busy in your calendar.

Refer to the articles below for marking events as busy based on your calendar type:

• Google Calendar
• Outlook/Office 365 Calendar
• Exchange Calendar

Note: If the event is marked busy and the correct calendar is set to be checked for conflicts, contact our support team for help.

I added date specific hours to my Calendly availability

If you see differences between the availability you set in Calendly and what shows on your scheduling link, try these steps:

1. If you set your hours on your Availability page, make sure your default schedule is assigned to the event type.
   • Use the Active On dropdown in your Default schedule to check if it’s active on the right event types.
     
2. If an event type doesn’t fit your default schedule, adjust its hours in the event editor's Availability section.

Note: If date-specific hours were set in the Availability section of your event type editor, they only apply to that specific event, not all events. For further help, contact our support team.