How to troubleshoot available times that should be unavailable

Appearing available when you should be busy? Here’s how to fix it.

Are you appearing unavailable when you should be free? Learn how to resolve this.

Step 1 – Review your calendar connection

Make sure Calendly is checking the right calendar for conflicts:

1. Go to the Calendar settings in your Availability page.
2. Check that the calendar or sub-calendar with your events is selected as a calendar to check for conflicts.
3. Confirm your events are marked as "Busy" in your connected calendar.

Step 2 – Check your availability setup

Discrepancies between your availability and scheduling link might be due to availability settings on your Availability page or in the Event Type editor.

If using your Availability page:

• Make sure the schedule is assigned to the event type.
• Use the Active On dropdown to confirm it's applied to the right events.

If using the Event Type editor:

• Adjust hours directly in the Availability section of the editor for that event type.
• Note: Date-specific hours here only apply to that one event type.

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• Browse our Help Center collection of knowledge.
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• Chat with us to receive real-time help.