Seeing the error message “Your Calendly account has been suspended” when you try to log in? Your account may have been flagged by our team or by our automated tools.
This article explains the common reasons for account suspension and what you can do next.
Why your account may be suspended
Calendly protects its platform using a mix of internal and third-party tools. These tools help us detect and remove accounts that violate our Terms of Use.
Here are the most common reasons an account might be suspended:
1. You may have violated our Terms of Use
Calendly’s Terms of Use list what’s allowed and what’s not. Please review the terms to make sure your account is following our guidelines.
2. Your account contains prohibited content
Calendly reviews your event types, account details, and SMS messages. If they contain things like:
- Illegal activity
- Illicit substances
- Explicit content
- Threats or harassment
your account may be flagged or suspended.
3. You used a disposable email address
Calendly doesn’t support disposable or anonymous email domains. These are often used for spam or fraudulent activity. Use a trusted email like Gmail, Yahoo, or a business or school domain when creating your account.
4. Your account was flagged for spam
We may investigate accounts for spam-like activity such as:
- Sending malicious or suspicious links
- Impersonating another user
- Sending many notifications at once
- Using Calendly to send aggressive marketing messages
If we receive a report about your account, our team will review the issue and decide if a suspension is needed.
How to reinstate your account
If you received an email about your suspension, you can reply to it to appeal the decision. Our team will check your account details and let you know if it can be reinstated.
How to prevent your account from being flagged
Here are some ways to keep your account safe in the future:
-
Let invitees book for themselves
Share your scheduling link so each person can choose their own time. This shows that invitees have agreed to receive event messages. -
Reduce the number of messages you send
Sending too many notifications—especially via SMS—can cause them to be marked as spam. -
Use other tools for promotions
Calendly is not a bulk marketing tool. Avoid sending large batches of invites through Calendly. Doing so can lead to suspension.