I've posted in the Help Center about this as well, and there are multiple thread of people going back 2.5 yrs raising the same issue and still no solution...
The point of Calendly is to integrate people's multiple schedules and calendars in one place, to be able to check availability and schedule meetings - with clients, etc.
The point of the buffer is to allow time before or after such meetings to allow for travel to/from a meeting, meetings overrunning, taking notes and followups after a meeting.
The buffer works fine for meetings booked within Calendly, but if the point of Calendly is to integrate calendars from multiple sources, what's the point if the buffer isn't getting applied to these other meetings?
Typical user problem: I have Calendly set up to book 30 min meetings with a 30 min after buffer. I have a work meeting on my Google calendar every Friday 4-4:30pm. Logically, I would not want a 4:30pm meeting booked via Calendly, which is what it's currently offering - I need time for notes, followups, etc. Yet with Calendly's current setup, I either have to manually block off buffer times on my Google calendar (Google doesn't have options for auto-buffers) or set up before and after buffers of 30 mins each in Calendly, as suggested by someone on the Calendly Support team.
Before and after buffers would solve the problem of not having an auto-buffer after my Google calendar event, but creates the additional problem that since the buffers stack on top of each other, I will now have 1 hr in between meetings booked on Calendly. Not only does this defeat the original intent of only having a 30 min buffer after each meeting, but I now lose valuable meeting time during my day as the total number of bookable time slots has been reduced because of this double buffer!
Simple solution: the same way Calendly sets up a 30min after buffer for a Calendly event, make this rule apply to busy slots detected on external calendars. If Calendly detects that my Google calendar is busy, i.e. not available, from 4-4:30pm, it treats this as a meeting and then applies the 30 min after buffer on Calendly, so the next available time slot that someone can book on my Calendly is 5pm.
This doesn't require changing the Google calendar event or getting any additional permissions...simply means factoring in the buffer time on the Calendly side and not making the subsequent or previous time slot available for bookings. This seems fairly simple given the existing buffer rules, and the fact that Calendly is already reading the external calendars to detect free/busy slots.
Please let me know what you can do; I really do feel this needs to get passed on to the Product team, because at this point the Support team is not really providing a solution to this issue, as I've explained above. I'd love to see this implemented quickly…especially as a Premium user, it's very frustrating to keep running into an issue of such basic functionality.
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