Manual Approval Option Needed

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16 comments

  • Official comment
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    Hannah McIntosh

    Hello Dominique,

    Thanks for the great feedback about this very popular request.

    We’ve found that manual confirmation only increases the steps you have to take to get meetings. Not having to confirm, deny or reschedule a booking eliminates the email back-and-forth of scheduling.

    To help you maintain control, we’ve provided a ton of availability setting options so you don’t have to worry about confirming. When you set your desired availability, the only options invitees have are the time slots that you’re truly prepared for.

    Other users have been successful by qualifying their leads with a form that redirects to an embed Calendly page on your own site. Would something like this work for you?

    If you have any questions or concerns please contact support@calendly.com.

    Best,
    Hannah at Calendly

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    Hillary Brooks

    This is the exact same response to the post regarding wanting a confirmation that you posted in November of last year.

    My problem is that Calendly adds the appointment to my schedule without my approval of the requested appointment which then sends the client a confirmation of appointment, at which point I have had to contact them to reschedule because I have something on my schedule already that Calendly didn't recognize.

    My client should be able to request an appointment and then I either approve, deny or reschedule. If you are worried about the back and forth you can allow the client/customer to be able to request 3 different appointment time options based on the pre set appointment availability.  

    I agree with everyone that a confirmation feature needs to be added. It can be turned on or off in preferences for those who do not want to use the feature. 

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    Titomic

    It is so disappointing that the lack of such a basic feature is what will ultimately prevent me from using this platform. 

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    Matteo Cordini

    Secondly, i don't have all my activities on the calendar and i cannot waste time to update calendly in real time just to be sure that someone will see when i'm available.

    A simple confirmation will solve this basic problem even if it's a step more. I prefer 1 step more when needed than 100 updates when not needed.

    tnx, M

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    Jesse Lavender

    Sad how this still hasn’t been implemented

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    Tim Erway

    Agree this function is needed. My process requires it. Having just moved from another platform (Appointlet), which had this function, I thought Calendly would be a better option. Unfortunately I may have to cancel.

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    Serena Hope Jones

    I would have to say that the lack of this feature will likely have me looking for another calendar program very shortly.

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    Jimmy McLoud (Edited )

    Currently using youcanbook.me and I would LOVE to switch to Calendly, but I can't do it without the Approve/Decline feature. I get requests for meetings frequently that I simply don't want to take. I have to have the ability to decline when necessary. Guess I'll be staying put for now.

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    Jake Steiner

    Yup, this is HUGE missing feature.  It would be so simple to implement, it's been requested for years and years ... don't understand why Calendly won't give us what we need here.

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    Glen J. Distefano

    Absolutely agree with this thread.

    A manual approve option would be huge.

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    Ted Vickey

    I am ready to move my ENTIRE company to Calendy once this little feature is implemented.

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    Tim Erway

    This is said with respect and appreciation to the Calendly team for an amazing product.

    The response from Hannah starts with "thanks for this popular request" and then moves on to "We’ve found that manual confirmation only increases the steps you have to take to get meetings."

    My response: Hannah, it's a popular request for a reason. Perhaps the Calendly team should consider listening to their user base?

    I love Calendly and switched from another service in spite of this missing feature, however this is a perfect example of a company ignoring their customer base.

    It's a basic function for a common use case and needed for those of us who value our time and only want to talk to those who properly prepare or are qualified, such as with an application => schedule process.

    A checkbox option on the meeting setup that says, "Would you like to manually confirm appointments?" would save me from canceling and/or rescheduling appointments after the fact, which is the exact opposite effect that Hannah stated in her response. It decreases steps and saves time.

    Based on the popularity of the request, it would seem others agree.

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    Daniel Rosehill (Edited )

    This is indeed disappointing.

    I have a meeting booking form which includes some questions which are designed to assess whether the prospect meets some basic qualification criteria.

    If they don't, there is really no point in holding the meeting. And although most people abort the booking process if they indicate that my pricing is beyond their budget, occasionally prospects don't which puts me in an awkward situation of having a meeting that is certain to be pointless on my calendar and then having to manually cancel it retrospectively.

    This, I believe, might justifiably make those who are "denied" the meeting feel a bit cheesed off as the system allowed them to proceed with the booking anyway. But with Calendly's current features, I have no other way of making the form easily accessible for the majority that either meet the criteria stated and book and/or will not book the meeting when the form's questions strongly suggests that they do not. So, for the moment, keeping it as is is the best option. 

    This seems like a very basic functionality to be missing.

    I have used Calendly to book over 50 meetings in the last six months, but would have had no problem with seeing all the inbound requests piped to request queue which I could check every few hours. 

    Another suggestion I have communicated to your support resource is to have some form of logic built into the form that would prevent the booking functionality if a condition is not met.

    Say I want to only hold meetings with prospects that indicate they would have a need for my services this year. If I include a question asking when they might need the service and they select in more than a year's time the ability to book the meeting should be hidden.

    Calendly has been great so far. But like I suspect many others I will be looking to migrate to a tool with a little bit more flexibility to reflect my needs. 

     

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    Prithvi Raj

    I am disappointed with Calendly's approach towards such a critical feature. 

    I have the same reasons above. I want to schedule sessions with clients if and only if they have done the work, if they haven't I do not want to give them the ability to schedule a call with me. 

    Since there is no option to manually approve appointments, I think I will have to prevent the link from reaching people. Not give anyone the link until after they finish the requirements. 

    It will still require the so called 'back and forth emails' that you(Calendly staff) said would be eliminated. 

    We are not asking you to make this a mandatory feature for all, we just need an option only for specific events so that we have greater control over our events. 

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    Richard Morris

    I am using Calendly for one business and Appointlet for another.  Appointlet does have this feature and I really like it and may switch the other business. One drawback is that Appointlet does not add imvitees into the meeting record of Google calendar except as text notes.

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    Cohen, Michael R

    Hi all,
    Since Calendly doesn’t seem to think this is an important feature (it’s essential for me- I’m in my Calendly trial and can’t use the service now), it would be more helpful to hear from you all about other services that provide this option. You have mentioned appointlet and youcanbook.me. I’ll add another -Oncehub. The problem I find with them is that they don’t have an app or a mobile interface, so in order to approve appointments, you need to be at a desktop. That’s kind of a killer for those of us who aren’t at our desks all day.

    But since Calendly has got the message but decided not to implement this feedback, I’d like to hear if there are any other options out there. Thanks all!

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