Zoom integration not working

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11 comments

  • Official comment
    Avatar
    Shannon Jimenez

    Hi Everyone!

    Zoom has informed us that the "email can't be blank" error message has been fixed! You should now be able to head to your Integrations Page and connect to your Zoom account successfully. 

    If you have any additional questions or run into any hiccups, please feel free to reach our to support@calendly.com

    Thank you for your patience and have a great weekend!

  • Avatar
    Camp Cody

    I am having the exact same issue as we speak!

  • Hi, I'm having this problem too. Interested in the responses.

  • Avatar
    Rick Coplin

    I'm having the same problem. Calendly is pre-approved in the Zoom Marketplace(See below). When I specify Zoom as the location, it tells me "Zoom is not connected. Visit the Zoom integration page to connect your account."

    When I go to that page, I click on the "Connect Zoom:" button, and I am taken back to the dashboard. 

    Next, I go back to the meeting I was editing, "zoom" appears as text in the location box. I still can not connect Zoom. When I schedule a test meeting "Zoom" appears as text in the location box on my google calendar, but it is not a Zoom meeting.

    __________

    My confirmation from Zoom of the integration:

    Hi Rick Coplin,

    You just installed Calendly for Zoom from the Zoom Marketplace.

    If you didn't make this change, you can remove this app from your account by visiting https://...

    Please reach out to us at marketplace-support@zoom.us if you have questions.

    Cheers,
    -Marketplace Team @ ZOOM

     

    ___________

  • Avatar
    Brianna Heida

    I am having the same error. I wonder if it's because I log in to Zoom with a Google login instead of via email/password directly? Do the rest of you log in with Google or Facebook?

  • Avatar
    Mastery By Mal

    I am as well! 

  • Avatar
    Suzann Cowing

    I'm trying to connect Zoom as well. Is there a certain subscription level that's required to make it work?

  • Avatar
    Dennis Roelofsen

    Same

  • Avatar
    Shannon Jimenez (Edited )

    Hi everyone,

    We are temporarily experiencing an issue with the Zoom integration, specifically as it pertains to the error message "email can't be blank". Our Product team is currently looking into this and is in communication with Zoom so that we can get this fixed as soon as possible. 

    Once we find a solution, I'll be sure to update you here!

    In the meantime, if you have additional questions or are experiencing an issue with Zoom that is not related to the "email can't be blank" message, please email support@calendly.com and the team can take a closer look!

    Shannon
    Senior Product Specialist Manager
    The Calendly Team

  • Avatar
    Lilia Tarawa

    I am also having the exact same issue. please let us know ASAP thanks

  • Avatar
    Rick Coplin

    Following up...

     

    The issue seems to be solved, at least for me.

     

    It had to do with Zoom and my authorized email. Once we understood that, I went back to my original Zoom email (after just signing up over three years ago) instructing me to authorize my email. I clicked the link again, and my email was "authorized" or re-authorized. The issue was fixed in Calendly.

     

    My GUESS is that you can change emails and authorize a new one to accomplish the same fix. You can also set up a new Zoom account (which I didn't want to do).

     

    Good luck!

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