Two problems syncing appointments in Outlook

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    Vanessa Triplett

    Hi there,

    The plug-in connects your Calendly account to your Outlook calendar. It runs locally in the background on the computer you download it to. Your device and the plug-in will need to be running for new events to appear in your Outlook calendar. Any changes made while your computer is off and the plug-in is disconnected will update once your machine is back on.

    The Calendly for Outlook plug-in does have a setting option for it to sync in real time while your computer is running and connected to the internet.  With your plug-in open, you can click "sync now" to initiate a connection with your Outlook calendar. You will also be able to make sure your events are syncing in real time by clicking Settings > Advanced > Auto Sync "Realtime" > OK . You can also adjust your settings so that your plug-in runs on startup for your computer by following the steps here: Adding Programs to Startup.

    For new computers, please make sure that the plug-in key is up-to-date and connected to the correct calendar. I might suggest forcing a sync by clicking "sync now". 

    Happy Scheduling! 

     

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