I'm proposing the addition of a minimum notice field to re-schedules. Here's why:
The way I set up appointments is to have a minimum scheduling notice that makes sure I know my schedule x days/hours in advance. And for cancellations, I have a policy that states that cancellations made with less than y hours notice will be charged the full appointment price.
I consider a re-schedule the same as a cancel because if I set aside a block of time for a session and then a few hours before that session, the client reschedules, I've still set that time aside. I can fill that time with other things, but it still impacts my schedule and that slot may have otherwise been used by another client. In my 20 years of experience meeting one-on-one with clients, I've found that this sort of policy encourages clients to keep their appointed times thus reducing the frequency of re-schedules and outright cancellations.
As it turns out, Calendly allows clients to perform a last-minute reschedule, which leaves me having to enforce the policy in a way that's contradictory to the user experience. I want a system that encourages a positive behavior rather than one that requires an admin to enforce it.
I understand that the reschedule/cancel option can be removed from client view. While this seems to fix the last minute cancel/reschedule issue, it ends up creating more issues. My purpose of using a system like Calendly is to automate my schedule. Removing that feature for a client means that we must manually reschedule the way we would if I weren't using a system like Calendly. And I don't want to require any interaction with clients to schedule. I want them to be able to choose from my available times and reschedule or cancel as they see fit... and just have it show up on our calendars. Clients can cancel one minute before the appointment if that's what they need to do, but since they've pre-paid and have read the cancellation policy, they'll just end up paying for the appointment. Ideally, the system would encourage re-schedules as per admin policy, allowing clients to re-schedule when done with sufficient notice.
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