Event Duration Changes

Answered

Comments

38 comments

  • Official comment
    Avatar
    Hannah McIntosh

    Hello all,

    Thanks for the feedback on group event duration! You are correct. With Group Events, if someone has signed up at one point (even if it was cancelled), the event duration locks.

    Luckily, if no one is signed up, you could always clone the event and change the duration of the new event. If you wanted to use that same URL, delete the old event and rename the new cloned event's URL. You can clone an event from your Event Type page by clicking the gear icon to the right, and selecting Clone.

    That said, I can understand the frustration and confusion this causes you. I am happy to pass along your request to the team.

    Best,

    Hannah at Calendly

    Comment actions Permalink
  • Avatar
    Creativity, Inc.

    Has this been resolved? We set up an event with 30 minute duration, but realize we could use 15 minutes. This would not alter the people that are already signed up on the hour and half hour.

    How can we add times at 15 and 45 minutes past in an on going event?

    Thank you!

    4
    Comment actions Permalink
  • Avatar
    Creativity, Inc.

    This really should be fixed - what pain to have to create a new event.

    11
    Comment actions Permalink
  • Avatar
    Ventura Superior Court Legal Self-Help Webinars

    I agree this is a pain. This really needs to be corrected. It is causing a tremendous amount of work for our court webinars. 

    7
    Comment actions Permalink
  • Avatar
    Pollen SF

    Just piggy backing off of this. This is a terrible design choice. I've 8 different booking links for consumer research (basically setting up different links for males and females across four different age ranges). 

    I need change the time on these. You're telling me I have to duplicate all 8 just to make the event longer? 

    5
    Comment actions Permalink
  • Avatar
    Rose K

    +1

    4
    Comment actions Permalink
  • Avatar
    Tricia Carr

    Please fix this! I don't see why this is a challenge for Calendly's tech to resolve. I am discovering new glitches like this regularly and they do not seem to get resolved even after a few months of being requested, such as this message board reflects. 

    4
    Comment actions Permalink
  • Avatar
    Webinar Help

    This is a critical fix.  Otherwise, it creates extra work.  Not good.

    7
    Comment actions Permalink
  • Avatar
    Groomed to GO Inc.

    Note peoples, that if you do clone the event after a booking has been made using the original event, the cloned event may have issues adding new bookings to the calendar.

    It can come up with a message like, "no times in May" view next month.

    I also tried to set the event to ignore calendar conflicts, but it ignored me!!

    2
    Comment actions Permalink
  • Avatar
    Amy Xiao

    +1

    2
    Comment actions Permalink
  • Avatar
    Nomad Collab

    Please fix!

    2
    Comment actions Permalink
  • Avatar
    Zandra Preston

    Irritating. Please fix!

    2
    Comment actions Permalink
  • Avatar
    Jennifer Wilson

    I've created first event in my trial and I'm already not impressed with Calendly. I set the duration to 10min, it states that it is a 10 min event, but the time blocks are coming up as 30min. No, I didn't originally set it to 30 min and then have someone book. It has always been 10 min.  But, now that I have one client who booked, it looks like from the comments above that it isn't even fixable without a deletion of the event. 

    Another turn off of Calendly is no live chat for trouble-shooting. No thanks. I won't be paying for something that has such limited support and customer service. My time is too valuable to putter around through your troubleshooting videos.

    2
    Comment actions Permalink
  • Avatar
    Steve Hahn's Auto Group

    Fix this issue

    2
    Comment actions Permalink
  • Avatar
    Ken Williams

    +1

    1
    Comment actions Permalink
  • Avatar
    Izzie Ruth

    This is clearly ongoing, I work in a HUGE team of people and we offer classes at different times depending upon commitments, who's available and some classes are 45 mins others 60 so not to be able to change the duration time for an event is unhelpful.

    Are there plans to resolve this with a new or the next build? If not I may need to look at other schedulers, many thanks. 

    4
    Comment actions Permalink
  • Avatar
    Wild and Free Equine Wellness

    Sooooo annoying wow!!! I can't believe this has gone on so long without a fix. Bummer and lots of extra work!

    2
    Comment actions Permalink
  • Avatar
    Code Central

    Calendly - do you have any updates on this?  Seems like it should be an easy fix...

     

     

    3
    Comment actions Permalink
  • Avatar
    Elizabeth Cheung

    Ditto

    1
    Comment actions Permalink
  • Avatar
    Ruben Sanchez

    This needs to be addressed. 

    The lack of live chat or telephone customer support makes for a horrible user experience!!

    2
    Comment actions Permalink
  • Avatar
    Martin Luschin

    Hey Calendly Team,

    any news or thoughts if at least consider implementing a solution for this issue.

    You can see above, that a lot of your customers would really appreciate you doing something about it, or at least let us know if you plan to implement a solution, that will allow us to change the "Event Duration" of group events, after people booked in. 

    We look forward to any updates on this .... 
    Thank you 
    M

    1
    Comment actions Permalink
  • Avatar
    Chelsea Riffe

    Is there an update here? This is a critical fix... it could also just send an email to people who signed up to let them know of an event time change, or just implement for future attendees and not alter the past ones. This needs to be addressed ASAP with how much is going online right now.

    1
    Comment actions Permalink
  • Avatar
    Universal Robots

    +1

    1
    Comment actions Permalink
  • Avatar
    Tara McGillicuddy

    This is awful! I can't believe it has not been fixed yet. At the very least make it clear that this is what's going on.

    1
    Comment actions Permalink
  • Avatar
    Jen Hall

    adding to this to add weight to the fact that is a big problem that seems like it should be an easy fix

    1
    Comment actions Permalink
  • Avatar
    Erin Searfus

    Would love to see this as a feature! Need to change a group event from 45 mins to 60 mins, and it will cause a bunch of manual work and headache to do so!

    1
    Comment actions Permalink
  • Avatar
    Sheil Catholic Center

    Yes, we would appreciate this fix, too.

    1
    Comment actions Permalink
  • Avatar
    Taekwon-Do Center Regensburg

    +1

    1
    Comment actions Permalink
  • Avatar
    Jonathan Bradley

    Please fix this...

    1
    Comment actions Permalink

Please sign in to leave a comment.