We use Round Robin events to schedule support calls! This way, we can make our entire support team available to our users while customizing the availability of the call based on our reps’ shifts. By setting a minimum scheduling notice of 1 hour, reps can get booked for a call throughout the day, but still have time to prepare or wrap up what they were working on. Using the equal distribution method, calls get spread evenly throughout the team! Now that our team is used to this work flow, and users are responding positively, we’re thinking of embedding our Round Robin link on our Help Center.
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