Ability for Me To Confirm Appointments

Answered

Comments

20 comments

  • Official comment
    Avatar
    Hannah McIntosh

    Hello all,

    Thanks for all the great feedback about this very popular request.

    We’ve found that manual confirmation only increases the steps you have to take to get meetings. Not having to confirm, deny or reschedule a booking eliminates the email back-and-forth of scheduling.

    To help you maintain control, we’ve provided a ton of availability setting options so you don’t have to worry about confirming. When you set your desired availability, the only options invitees have are the time slots that you’re truly prepared for.

    Others have been successful by using Single Use Links with our Calendly for Chrome extension or changing how they share their link to manage abuse to their calendar.

    If you have any questions or concerns please contact support@calendly.com.

    Best,

    Hannah at Calendly

    Comment actions Permalink
  • Avatar
    Tim Affolter

    Agreed! In my case I need the ability to group my meetings in logical geographic zones and sequence to prevent having to criss cross the city several times a day. Allowing my clients to request a time (actually several times) when they are available and then have me confirm it once I make sure that it makes sense logistically is a must have feature for me. Until then I have to continue to use another service which doesn't have Calendly's superior integration. Still waiting for the ideal solution...

    1
    Comment actions Permalink
  • Avatar
    Yettie Reis, CPA (Edited )

    Disagree Tim/Hannah! We won't be moving beyond the trial because this feature does not exist. Pretty silly you want to tell me how to run my business calendar. In the real world, I want complete control over my calendar and my staff wants to MANUALLY confirm each and every appointment as we frequently have walk-in customers, pop-up meetings/conference calls etc. Just add the feature and let us manage our calendar how we want, for people who want 'simplicity' they can simply not use the feature.

    7
    Comment actions Permalink
  • Avatar
    Akashic Light

    I would agree with Yettie/Tim/Suzie here - it would be a game changer to have this feature added. I have also emailed about this function.

    3
    Comment actions Permalink
  • Avatar
    aaron.wolfe

    Again having the feature so we can confirm allows more control and this should be added as a feature. it also allows for folks that may have your link to get off your radar IE unwanted calls with sales reps or what have you. 

     

    3
    Comment actions Permalink
  • Avatar
    Tim Affolter

    Not having the CHOICE to make a time slot automatic acceptance OR book with confirmation is a deal killer for me. Let me know when you add it and I will reactivate my subscription. Good product/integration otherwise.

    4
    Comment actions Permalink
  • Avatar
    Megan Helm (Edited )

    If it's a popular request...shouldn't you add that as an option for those that want it?

    I do not like the idea of having to cancel on someone and that the appointment is just confirmed without my approval. This is NOT the way I want to run my calendar.

    Disappointed since I just signed up with you guys that this isn't an option. 

    4
    Comment actions Permalink
  • Avatar
    Braden Burrup

    why not just add it as an option for a user to add if they so choose

     

    4
    Comment actions Permalink
  • Avatar
    Danstan Onyango

    This will be a great feature. I want to always confirm my bookings before they get to my calendar.

    5
    Comment actions Permalink
  • Avatar
    Eric Jacksch (Tenebris)

    +1

    1
    Comment actions Permalink
  • Avatar
    Noelle Vinson Saint Jean

    This is a feature I am looking for right now as a new Calendly user. Its been a major frustration to discover that it is not an option. It seems like a no-brainer that Calendly should want to offer it since its such a natural and strong desire for Calendly's customers and potential customers. It appears that Calendly has been ignoring this strong desire for years. As soon as I discover a company that offers what Calendly currently does and gives business owners the opportunity to confirm requested appointment times, I will likely need to switch. I hope Calendly adds this feature soon so I don't even have think about switching in the future! 

    3
    Comment actions Permalink
  • Avatar
    Evarest Schoofs

    Same here. I have had now multiple events that either where scheduled automagically on the most inconvenient time (eg just after another meeting that I would have known to potentially overrun or in a location where I could not physically get to in time) or were scheduled without me knowing it (I don't read every update email I get), so I basically missed the meeting.

    Having an option to enable manual scheduling would be a requirement for me to continue using this service. Otherwise, it's more a nuisance than it is a useful tool.

    Don't misunderstand me, I am an advocate for this tool, but sadly, this lacking feature actually breaks its usefulness. 

    I sincerely hope you guys listen to your users, as you will churn quite a lot of members if you don't. And that would be a shame.

    4
    Comment actions Permalink
  • Avatar
    Sanjay Jolly

    +1

    1
    Comment actions Permalink
  • Avatar
    Ben Lewis

    Same here. We are working with students who barely understand Outlook (if we're lucky) and have a hard time maintaining their calendars. An option to confirm says to the requester "hey, I saw this, and I'm on it"

    3
    Comment actions Permalink
  • Avatar
    Michel Duarte

    Hear, hear!

    0
    Comment actions Permalink
  • Avatar
    Paul Bilotti

    I agree with everyone above, having a quick manual confirmation is a required feature for a scheduling app like this. Please add the feature before you lose more customers!

    2
    Comment actions Permalink
  • Avatar
    Edgar Blas

    I was about to sign up to your premium service but after reading these comments I will look somewhere else. Manual confirmation (ideally via text message) is a MUST!

    0
    Comment actions Permalink
  • Avatar
    Lauren Brumfield

    In response to Calendly's official comment on this thread:

    I would actually argue that not including the ability to request/approve/deny appointments, but then suggesting that we alter how we share our calendar link will ultimately require MORE work. For one, I'm finding that most of my appointment abuse occurs because I have my calendar linked in my email signature as this guide suggests. I love the self-service feature of Calendly, which can cut down on time, but your suggestion now that I have to hide my link and manually share it with my colleagues, customers, etc. implies that there has to be a conversation beforehand in which a meeting time is requested. So now the self-service piece is eliminated, and I'm right back where I started. 

    I usually don't add to forum threads/feature requests, but c'mon, this thread is 2 years old and my need for this is still very much alive!

    1
    Comment actions Permalink
  • Avatar
    Tri Tool

    I agree with everyone else. Calendly should have a feature to confirm meetings. I would like to have our sales team confirm an appointment before it is booked. I appreciate the automation that Calendly provides, but I will have to actively search for an alternative service and move away from Calendly as this feature is a must in today's business world.

    1
    Comment actions Permalink
  • Avatar
    Victoria Ziglar

    Agree! I just upgraded to Premium and am already having this problem. I need this capability! It's fine if it is an option that can be toggled on or off based on user needs, but I agree that this is crucial. 

    0
    Comment actions Permalink

Please sign in to leave a comment.