While I appreciate Calendly's desire to minimize back and forth between service provider and customer, the problem for me lies in something Calendly cannot control.
What if a customer chooses a time I have forgotten to mark as unavailable on my calendar? It looks worse to the customer if they choose a time that’s available on my Calendly calendar that has become unavailable on my end for some reason. I then have to reach out to them outside the Calendly system and then ask them to go back in and select another time. The optics on this are far worse than the necessary back and forth if I forget to put something on my calendar which does occasionally happen.
The confirmation process, which can be via email or text, give me a safeguard so that I can check my availability one last time and confirm with the customer. I have seen many others make similar requests of Calendly and I am saddened and concerned that for some reason this need is not being addressed. The customers need matters much more than Calendly’s belief about the need.
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