Admin override

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    EduPlan

    This is a VERY important feature provided by less popular systems like Schedulista. Calendly should be finding a way to solve this issue!! It is a deal breaker with your system!!! Administrators should have more capabilities within the system than regular users. The inflexible nature of Calendly needs to change!

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    Rebekah Saltzman

    It sucks that the last official answer to this issue was over a year ago - signals to me that this is not a priority.  We need to be able to move appointments around just like we can in google - 

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    Dr. Therese Perdedjian

    yes - this is highly needed

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    Neal Patel M.D.

    Need the Override function

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    Michael Feldman

    Yes, we badly need this!!

    I normally give myself a 15-minute buffer after my 30-minute consults. I'm trying to manually book a 30-minute consult for 4:00pm with a client but I have a 4:40pm personal virtual. I figure I can be stricter with the buffer or be slightly late with my 4:40pm because the client really needs that 4pm slot. But I have no option to do that unless I edit my personal calendar to fudge the personal appointment time or rewrite my Calendly rules.

    If it wasn't for another third party's exclusive integration with Calendly, this could easily be a dealbreaker for me too.

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    WEB ROI AGENCY

    Which alternative did you move to? This kind of flexibility is critical to our company.

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    David Ochi

    @web ROI Agency:

    www.10to8.com has worked for some of our clients. 

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    WEB ROI AGENCY

    Thanks David. We'll check that out. I am wondering how comparable it is in terms of integration with other platforms. I'll check it out and give feedback here. Thank you.

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    Dana Theus, InPower Coaching

    Yes, please let us know. Looks interesting and the lack of  this feature is so painful it might be worth moving

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    WEB ROI AGENCY

    I agree, it is frustrating. I will update.

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    Jay Noden

    Wow, August 2018 and still not addressed. You would think it is a pretty basic function. 

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    Blossom Beginnings Doula Collective

    I'm here in July 2020 scratching my head on how Calendly doesn't have this feature. I believe this is the first scheduling service I've ever worked with that doesn't have this BASIC feature and I've worked with at least five of them at this point. Extremely disappointed. Fortunately for me I'm still on a trial so I will probably move on to something new.

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    Laura Elias, PronunciationCoach

    Also disappointed -- I guess Calendly is falling behind. I'm already looking for an alternative after just 1 week.

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    Dana Theus, InPower Coaching

    Laura - I love everything about Calendly - except this. If you find another good solution please share. As you say older platforms often don’t keep up and new ones get the key design features in place from the get go. If you find a better platform please share!

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    EduPlan

    I was able to find a temporal solution to this issue. I created a new appointment, in my case 30-minutes,since that's the lost common. I took away all restrictions and didn't publish it so that it wouldn't be available to anyone but me. When I need to book an appointment for someone that otherwise wouldn't be available (due to client limitations), I can either book it myself through this appointment type or send a unique url for the client to fill out. It usually works very well. The only thing I have to mind is that there are no appointments for that time, since the system does not let me double book. But this is working out very well when I need to book a last minute appointment or an after-hours appointment.

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    Dana Theus, InPower Coaching

    Eduplan - I do something similar. The problem is that for client appointments I out in a bigger so they can’t book me back-to-back which works great 99% of the time. But on those 10% occasions where I want to override the buffer I have no option but to book the spot outside Calendly, which changes the procedures I share with clients about how to reschedule and cancel. Confusing for them and for me as we have to remember which system we booked it in to make changes. So frustrating.

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    EduPlan (Edited )

    Sorry if I wasn't clear enough. The appointment type I created is within Calendly, it is an appointment that has no schedule blocks or buffers, so that the only thing preventing me from making this appointment is another appointment. Since this appointment type has no buffers and no restrictions, if I choose it, then buffers or restrictions from other appointments don't affect availability. I can have reminders set up exactly as with the other appointments, too. So all is still in Calendly. Just, I don't make this appointment type available to anyone. I usually just book it myself or send a link for one specific time slot. Hope this helps! 

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    Dana Theus, InPower Coaching

    Eduplan - You mean you can schedule a calendly meeting (without buffers) OVER THE BUFFER of another meeting that has already been set up? I haven't been able to do that. The buffer from the already scheduled meeting prevents me from selecting that time - either through the public interface or the Chrome extention "ad hoc" meeting capability. Maybe there's a setting somewhere I'm missing.... 

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    EduPlan

    Hi Dana, yes, that's exactly what I mean. The way to do it is create an entirely new event type. You can't use any of your previous event types. Make that event confidential, and set it up to have no restrictions in terms of schedule or buffers. With that type only, so long as your calendar does not have another appointment scheduled or a block (for example, coming from your Google calendar or any calendar you are syncing it with), it works perfectly.

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    Dana Theus, InPower Coaching

    EduPlan - Ah nope. Still doesn't do what I need it to do. (a) it let it'self get "bumped" by buffers (i.e., it can't SEE tight open slots on my calendar that I'd want to put it in) but (b) - more importantly - I can't use the Ad Hoc event feature to schedule it in little slots in my schedule where I know I have room, but Calendly doesn't. A lot of the time I DON'T want to give peo the ability to choose their own time. I use the Ad Hoc feature to choose options for them BUT (because this admin override feature doesn't exist) Calendly makes it impossible for me to schedule it around a buffer that's been automatically created for a future event. Thus, I end up using multiple calendaring tools and going back and forth a lot via email.... which is inconvenient and confuses the heck out of people when they try to use my instructions for rescheduling :(

    Thanks for trying! Glad you found a solution for you. 

    Calendly - are you even listening any more?

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    EduPlan

    Wish this would've solved the issue, Dana... It would be nice to finally get that admin override, as opposed to having to find ways around the system to solve this issue...

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    Laura Elias, PronunciationCoach

    My reply has been "pending approval" for over 12 hours  My original comment didn't get hung up, so testing with this one...

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    Laura Elias, PronunciationCoach

    There must be automatic filters on certain "key" words. So... I have group classes, and I need to add a name to the attendees list, so a new event type doesn't work because it has to be at the same time as the class. I checked out an alternate - it's more suited to the needs of group class scheduling. ("discount code" is super simple, I can add students, it allows BOTH "Strp" and "Pypl" at checkout, the scheduling page is customizable - you can add your logo, and set the colors, etc.) I was also going to check into "Wx" but "A" + "cu" + "-ity" was so nice that I didn't look any further.

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    Damon Inness - Astute

    The free version of Microsoft bookings allows for this - this has got to be an easy fix for a company as big as calendy

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    Blossom Beginnings Doula Collective

    Not an ideal solution but what I've been doing is using A - C - U - I - T - Y to book my appointments outside of the usual event booking restrictions since Calendly doesn't allow me to do so. It's silly but Calendly is clearly not interested in addressing this limitation of their service.

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