Email notifications

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  • Official comment
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    Tim DaGraca (Edited )

    Hi Everyone,

    With Calendly, there are two types of notifications: Email Confirmations & Calendar invitations.

    With Email Confirmations, Calendly sends the invitee an email notification which has a reply-to address that's associated with your Calendly login email. 

    With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that's associated with your connected calendar.

    Modifying your Invitee Notification type will change who sends the email (Calendly vs. Your Calendar, if applicable) as well as what address is used as the reply-to email (your login email, or email associated with your calendar.)

    To touch on another aspect of email notifications: For those of you looking to allow your invitees to add guests to meetings they book with you––we've been researching this for quite a few months and we're thrilled to announce that the ability for your invitee to add guests is now rolled out to all of our users.

    Invitees will now be able to add up to 10 email addresses to the meeting they book with you. The email confirmation will be sent to those guests and they, too, will have the ability to add the event to their calendar!

    Tim DaGraca
    Senior Product Specialist
    The Calendly Team

  • Avatar
    Bomgar Discovery Tool

    I'm also looking for a place to do this!

  • Avatar
    Angela Horn

    Also looking to do this.

     

  • Avatar
    Sid Trivedi

    Me too!

     

  • Avatar
    Shannon Jimenez (Edited )

    Hi Everyone!

    Calendly can only send email confirmations to the email address you use to login with. However, if you would like Calendly notifications to be sent to a secondary address, you can set up a forwarding filter in your inbox to automatically forward all emails received from notifications@calendly.com.

    You can even forward notifications for a specific event type by filtering by subject titles that include the event type name.

    Shannon
    Senior Product Specialist
    The Calendly Team

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    Kaitlyn Tarpey

    what if we change our login email? I've edited my account email but am still not seeing an option for email notifications.

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    Lara Currie

    does changing our account login affect anything else? I currently login with google, would like to change that.

     

  • Avatar
    Shannon Jimenez

    Hi there,

    The email address you use to login to Calendly with is the email address that all notifications will be sent to. This is also the email address that will be in the 'reply-to' field on email confirmations.

    If you are using calendar invitations for your Invitee notifications, the invite will be sent directly from the calendar you have connected on your Calendar Connection page.

    @Laura, if you'd like to change your authentication preference from Google SSO, please reach out to support@calendly.com and they can make that change for you in about 3 clicks! Changing your authentication preference does not affect anything on your account other than your preferred way to login. :)

    Shannon
    Senior Product Specialist
    The Calendly Team

  • Avatar
    Chris Wolfelt

    Could we work on a feature where we could send appointment notifications to multiple emails?

     

    I am marketing with a client that is getting appointments scheduled but I would like to be able to see when these appointments are scheduled so that I can crosscheck where these leads are coming from. 

  • Avatar
    Zachary Smith

    Hey Chris,

    You can set up email forwarding within your email platform that forwards all emails from Calendly to another email. This is what Shannon mentioned in her first post. The client can also set this up so you receive a forward of all their emails.

    Thanks!

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    Baywood Learning Centers

    I need appointment notifications to also land in my assistant's inbox. So I also need the notifications to go to more than one address. I hope this important feature is fixed soon! Seems pretty basic.

     

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    Jonas Thevathason

    Go to https://calendly.com/account/settings/login and change email. Solved.

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    Baywood Learning Centers

    No, NOT FIXED!  I need to ADD an email, NOT CHANGE my login.

    However, I have found a work-around using the forwarding settings in my email account.

    Using the forwarding is working OK, not perfect as adding another email to receive notifications, but okay. Thanks!

  • Avatar
    Heather Banning

    Hi Shannon,

    I understand that Calendly will only send email confirmations to the email address that is used to login. I understand that a forwarding filter can be setup in the original recipient's inbox to automatically forward all emails received from notifications@calendly.com to a secondary address.

    However, this does not solve my need and what appears as the need for a few other clients.

    Can we have a wishlist item submitted to the development team for the ability to have all scheduling notifications sent to an admin as well? The business purpose for this would be for when an individual such as myself is managing account assignments. Our system goes off of a round robin where clients are able to schedule an appointment with a representative. The current system is hard to manage because I have to manually go through and see what appointments were assigned to who. I could have all of my service reps setup a forward to my email but having that many individual contributors do this would be a challenging undertaking. 

    I'm happy to clarify or discuss further as this would be a massive help for me and others in this thread if I am understanding their comments.

    Thank you in advance for your consideration!

    Sincerely,

    Heather Banning

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    Gina Bordeaux, MBA (Edited )

    My notifications are sent to my email associated with the connected calendar, not my login email. How do I fix this?

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    Online Medical Consulting

    Change notification address(es), or turn them off altogether.

    Seems odd that in 2019 we pay for a service that can't do these basic things?

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    Greg Maxwell

    PLEASE add the ability to add notification emails to more than 1 email address.

     

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    Matthew Chandler

    Please add the ability to disable email notifications!  Does this feature already exist & I simply don't know where it is?  Email confirmations are a redundant productivity-killer for me.

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    Baywood Learning Centers

    I am also looking to be able to have specific appointment confirmation sent to a different email than my sign in email. I am using Calendy to schedule tests, interviews and consultations all of which are being handled by different people. I need an option to direct appointment confirmations to specific and relevant emails. Thanks!

  • Avatar
    Tim DaGraca

    Hi @Matthew

    While there's no way to disable notifications in Calendly, we've found that some users have found success by blacklisting our sending address and/or having their invitees do so as well. With that being said, we'd advise against this so that everyone is kept in the loop about changes made to the scheduled meeting.

    Tim DaGraca
    Senior Product Specialist
    The Calendly Team

  • Avatar
    Nik Khilnani (Edited )

    Blacklisting is not a viable approach as it would require every client to block an email address from where legitimate emails may come (just don't want calendly to send the email). This is also useful for companies where we use other email marketing tools.

     

    For me right now, it's easier to have an option to disable all notifications and use zapier to send the actual invite. 

     

    However, I still need to be able to turn off all notifications to the attendees since the emails include add to calendar buttons and is duplicative as someone mentioned earlier. I think this ability would make it easier to use other systems like zapier to customize for cases calendly does not yet or plan to support.

     

    Specific features that would help -

    - Turn off all notifications to attendees.

    - Turn off the add to calendar buttons in emails

    - For a Event type, add fields for a list of attendees to include in each event.

     

    Thanks!!!

     

     

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