Payment error?

Answered

Comments

12 comments

  • Official comment
    Avatar
    Tim DaGraca

    Hi @all,

    Tim DaGraca here, Senior Product Specialist with Calendly.

    Thanks for your patience and loyalty as Calendly customers. Our team has worked through the weekend to resolve the "Something went wrong" message and have implemented a fix.

    Your invitees will no longer have any issues scheduling an event type with Paypal integrated.

    We are still closely monitoring the issue and ensuring that we're doing everything we can in our power to eliminate this from occurring again.

    While we're incredibly hopeful on the resolution, please reach out to us if you run into any errors by writing a support ticket. Our team will be happy to dive in further and get you back to scheduling.

    Best,

    Tim DaGraca
    Senior Product Specialist
    The Calendly Team

    Comment actions Permalink
  • Avatar
    Shannon Jimenez

    Hi there,

    I took a look at your account and noticed that your free trial has ended, which means you no longer have access to the Pro features. Since our payment integration is a Pro feature, you will not be able to accept payments on your event types until you upgrade to the Pro subscription on your Billing Page

    I also checked our notification platform, and it shows that the notifications are being emailed to the email address on your Calendly account. If you are still not receiving them, please check your Spam and Promotions folders as sometimes they get trapped in there!

    If you have additional questions, then please feel free to write a support ticket so that our team can dive in further. That way, we can help your use-case out specifically.

    Shannon
    Senior Product Specialist
    The Calendly Team

    0
    Comment actions Permalink
  • Avatar
    CircleMoms

    I'm having this same problem but I have the Pro membership. Can you please help? 

    0
    Comment actions Permalink
  • Avatar
    TRod Onboarding

    same

     

    0
    Comment actions Permalink
  • Avatar
    Kristine Knutter

    People are getting the message "Something went wrong" every time they try to make a payment. I have a pro account. Can you please help?

    1
    Comment actions Permalink
  • Avatar
    Cynthia | daylite help | zapier pro

    Sept 17 2019 Calendly and PayPal integration error confirmed and showing on Calendly's status page for anyone who wants to subscribe to updates on the issue's status:

    https://www.calendlystatus.com

    1
    Comment actions Permalink
  • Avatar
    Mark Dorsett (Edited )

    How long has this issue been occurring?  I just found out today but it would explain why things have been so slow.

    0
    Comment actions Permalink
  • Avatar
    Alaine Simone

    This is happening to me too

    0
    Comment actions Permalink
  • Avatar
    912HomeWorks.com

    I'm having the same problem.

    0
    Comment actions Permalink
  • Avatar
    Laura DeCarlo

    Same here

     

    0
    Comment actions Permalink
  • Avatar
    Cynthia | daylite help | zapier pro

    I just flipped all of my paid calendly event types to be paid via Stripe, I'll flip them back to PayPal when this is resolved. If setting up Stripe payments is an option for you all, it's a good way to get through this outage period.

    0
    Comment actions Permalink
  • Avatar
    Gemini Ferrie

    I have the same issue. When will this be fixed?

    0
    Comment actions Permalink

Please sign in to leave a comment.