Deleting past appointment data per GDPR

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Clara Wilcox

As per the GDPR regulations, I feel we need to cancel and remove the informaton from past appointments. When will this function be available?

 

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    Shannon Jimenez

    Hi Clara,

    We are happy to process deletion and access requests for both you and your customers. At this time we do not have self-service tools, but if write a support ticket to your team, then we will process your request. We are continuously investigating ways to provide our customers with additional tools to manage their data and hope to provide more customized data management in the future. :)

    Shannon
    Senior Product Specialist
    The Calendly Team

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    Andy Parker

    why is this still not a feature? It really needs to be for European law compliances.

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    Timothy DaGraca

    Hi @Andy

    I'd love to take this moment to share our Terms of Use and Privacy Policy. We’ve also created a Data Processing Addendum that affirms the new guidelines and states how Calendly holds itself to these standards as a business. If you'd like you can read more about Calendly’s privacy and security compliance here.

    For now, though, I'd suggest requesting this feature on our Idea Portal, here. That way, others can follow, comment, and upvote your post helping it to gain traction in making its way to a future release of Calendly.

    As an example, I found a similar idea here. Perhaps you can follow/upvote that post as well and help a fellow Calendly-user!

    Tim DaGraca
    Senior Product Specialist
    The Calendly Team

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    Laurence Luye-Tanet

    Hi, Yes for european customers we need to remove our customers informations and I've been asked

    by some to remove. For instance until your team has not removed these information and be clear as

    how we can do, I do not use my calendar to be conform to GDRP; Thank you

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    Mohamed Hassan Abdi

    mohamed Hassan Abdi

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    Mohamed Hassan Abdi

    I didn't get my financial advisor account

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    juni klasra (Edited )

    Hi

    I have same question. Thanks guys for your help. You guys are awesome. This platform is very helpful to us.

    Thanks again!

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    Elly Simmons

    I am a healthcare market research moderator. Market research recruiters book interviews with market research respondents into my calendar using my calendly app. Calendly appears to be a fantastic app for this purpose and many of my colleagues are starting to use it. However, there is one major flaw we are experiencing. Name and email address "of invitee" appears to be a compulsory field when booking calendly appointments. WE DO NOT WANT this information (i.e. Personally-Identifying Information or PII). We are constantly having to remind recruiters not to enter PII into these fields. The only information we need is the teleconferencing number and/or web conferencing platform where the respondent will meet the moderator anonymously, and the type of respondent (physician, nurse, pharmacist, patient, hospital manager, etc). Anonymity and security of data transfer is a right for market research respondents under the Code of Standards and Ethics of the Insights Association, EphMRA, BHBIA, etc. etc., not to mention HIPAA regulations for patients. Please allow us to/ explain how to customize these fields so that they instruct the recruiter to enter the correct information and do not prompt the recruiter to enter information we do not want. (We don't want the recruiter's name or email address in there either. The recruiter does not want the interview on their own calendar, as they book interviews for multiple moderators and do not personally attend any of them). Thanks!

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