Include BOTH times & timezones in notification emails; customer and host.

Completed

Comments

10 comments

  • Official comment
    Avatar
    Hannah McIntosh (Edited )

    Hello all,


    Happy to let you know that you will now see that your invitee's timezone is listed on the Calendly dashboard and your confirmation email for reference.

     

    Best,

    Hannah at Calendly

    Comment actions Permalink
  • Avatar
    Amanda Lynn

    Hey Doug -

    Thanks for sharing this suggestion! Certainly makes sense to me - will gladly share with the team. 

    - Amanda 

    1
    Comment actions Permalink
  • Avatar
    Ghani Kolli

    I WAS waiting for this features sine day 1 

    0
    Comment actions Permalink
  • Avatar
    Tanya Geertsema

    Yes please!! This is a really great idea.  AND for calendar invitations, use the time zone it was booked in.  We have some people who don't have their time zone set on their system, so the email shows the appointment in UTC time...that really confuses them!

    0
    Comment actions Permalink
  • Avatar
    Laura Evans

    Yes agreed UTC is so confusing. good suggestion!

     

    0
    Comment actions Permalink
  • Avatar
    Cozmo Reesta

    Yes PLEASE make this change, our customers are booking then cancelling thinking they did the wrong time, this is very confusing for a non-tech user. Let us know if you have this on your roadmap and when we might see this simple fix. Thanks.

    0
    Comment actions Permalink
  • Avatar
    Alexis Kingsbury (Edited )

    I've had to set this up manually using Zapier. Still loads of issues with Calendly and multiple timezones, but at least with the Zap I can send an email to the customer asking them to double check the time and timezone they scheduled in, and then send a slack message to the team member on my side with both sets of details.

    1
    Comment actions Permalink
  • Avatar
    Davis McKnight

    Happened to me today - is this feature a possibility?

    0
    Comment actions Permalink
  • Avatar
    Customer Success

    Would love to see this feature added. Vital to both the organiser and customer. 

    0
    Comment actions Permalink
  • Avatar
    Alex Petuschak

    I see this is marked as addressed.

    In addition to listing the invitee's time on the website, I suggest adding both Admin's and Invitee's time(s) in the notification email. Here is how this looks like in another service:

    https://cl.ly/73a27354af6c

     

    Why this is important. When I reply to the notification email to follow up with the customer.

    currently, they will see "my" event date & time in the email I am replying to (instead of "theirs").

    I had 2 cases this month when this fact has made customers confused due to seeing "my" event date & time.

    0
    Comment actions Permalink

Please sign in to leave a comment.