Billing FAQs

How do I update my payment method or billing information?

To update your payment method:

• If you pay with a credit or debit card, you can update your payment method by visiting your account's Billing page and selecting Edit payment details.

• If you pay via PayPal, you can update your payment method by emailing us at billing@calendly.com. In your email, please provide your login email address and a copy of your most recent Calendly invoice for account verification.

Note: If you're experiencing issues with PayPal payments, please ensure:

• Your PayPal account has sufficient funds and is in good standing

• The email address matches between your PayPal and Calendly accounts

• There are no restrictions on your PayPal account

To update your billing address:

• Visit your account's Billing page and select Edit billing address.

For more information, see How to change your plan or billing information.

How do I submit or update tax exemption documents?

Information on how to submit or update tax exemption documents is provided in this article.

What happens when I add a new user to my account?

When you add a new user, you'll be charged a pro-rated amount based on the time left in your billing cycle.

If the user already paid for an annual subscription, our billing team will issue a refund for the unused portion when they join your organization with no additional action required.

I removed a user from my account. Why am I still being billed?

When you add a user, Calendly creates a seat for them in your organization. If the user is removed, the seat stays active. This makes it easier to replace users without affecting billing.

For instructions on how to remove a paid seat, see How to remove users and paid seats.

How do I download a copy of my invoice?

For step-by-step instructions on how to download a copy of your invoice, see How to download your Calendly invoice.

Has my payment been processed successfully?

You can check the status of your payment from your account's Billing page by scrolling to the bottom of the page and viewing your Transaction history.

• If the Payment Status is Paid then your payment has been processed successfully.

• If the Payment Status is Failed then you can update your billing information following the instructions here.

How can I cancel my recent payment and get a refund?

All payments are generally non-refundable which you can read about in the Terms and Conditions agreed to upon signing up for your subscription. However, in exceptional cases, our support team may review specific situations.

Questions about your payment? Feel free to contact our support team.

How can I make a payment, and what terms are available?

You can upgrade to a paid plan at any time from your account's Billing page. Select the plan you would like and follow the prompts to complete your purchase.

Monthly and annual subscriptions are available. For more information on available plans, see our pricing page.

Generally, subscriptions renew automatically and we charge the card on file for your account. If you've missed a payment due to a card issue, you can make a payment the following ways:

• If you need to update the card on file

  • Go to your billing page and select Edit payment details. Once the card is updated, payment should process and reflect in your transaction history at the bottom of the page.

• If the card on file now has sufficient funds

  • Our system automatically attempts a charge every 24 hours. You can wait for the system to retry the transaction, or feel free to contact our support team.

What discounts am I eligible for and how can I apply them?

Calendly currently offers discounts for non-profit and educational organizations (for annual subscriptions), Mass Mutual, and Atlanta Tech Village.

For nonprofit and educational organizations:

• U.S. organizations must provide a copy of their 501(c)(3) determination letter or a screenshot of their IRS tax-exempt organization search profile

• Organizations outside the U.S. must provide equivalent documentation such as a charity register or other official proof

• Create your Calendly account and leave it on the free plan until your documentation is verified

If you believe you are eligible for one of our available discounts, please contact our support team and provide your login email address along with the required documentation.

How can I get in touch with the billing department?

For general billing assistance, please contact our support team. Please be prepared to provide your login email address and either the last four digits of the card on file or a copy of your most recent invoice for account verification.