Stripe

With our Stripe integration, you’ll be able to collect payments from invitees at the time an event is scheduled. You can save time and reduce no-shows by connecting your Stripe account to Calendly and allowing clients or customers to submit payments when choosing a time to meet with you.

 

How to connect Stripe with Calendly

To get started, log into Calendly and visit your Integrations page. Select the option for Stripe and connect your Stripe account. If you do not have a Stripe account, you will be prompted to create one.

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Collect payments from your event types

Once Stripe is connected to your Calendly account, you can add payments to new or existing event types from your Event Types page. Just select the event type you would like to edit and expand the Collect Payments section to enable the "Accept payments with Stripe" setting.

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From there, specify the amount and currency to be collected when an event is scheduled. Customize your payment terms with any information an invitee may need before confirming their payment. Add your cancellation policy or specify additional fees to come later.

By default, only an invitee’s credit card number and expiration date are required. If you would like to require other fields, you can update your settings in Stripe.

Stop collecting payments from an event type

You can make any paid event type free by choosing the “Do not collect payments for this event” setting within the Collect Payments section.

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To disconnect Stripe from your Calendly account completely, visit your Integrations page, select the option for Stripe and click Disconnect. Any event types accepting payments at that time will become free once Stripe is disconnected.

Calendly_2017-10-10_14-42-31__1_.pngCommon questions

What event types can collect payments?
All event types can be set up to collect payments. While your personal event types (one-on-one and group) will be connected to your Stripe account, team event types (round robin and collective) will be connected to the owner’s Stripe account.


What currency can I collect payments in?

$ AUD - Australian Dollar

$ CAD - Canadian Dollar

€ EUR - Euro

£ GBP - Pound Sterling

$ USD - United States Dollar


Does Calendly process refunds?
No, refunds must be processed manually by the account holder. Calendly support will direct invitees to contact you regarding any payments they submit through your scheduling page.

Does Calendly's Stripe integration collect sales tax?

No, our payment integrations do not collect VAT/Sales tax. You can include this in the cost and amend their amount to be collected in the event type.

Does my Stripe account support live charges?
Live charges are only supported in Stripe accounts set to live mode. Ensure you are in live mode before connecting your account to Calendly.

Does Calendly meet Strong Customer Authentication (SCA) requirements? 
Yes! Calendly has implemented the new 3D Secure to Stripe functionality to comply with the new larger second Payment Services Directive(PSD2) regulations implemented by the European Parliament. If both you (the account owner) and your invitee are in the EU, the purchase of your event using our Stripe integration will result in a pop-up that will confirm authorization of payment from your invitee. Your invitee should receive a two-factor authentication message (however their bank chose to set it up) to authorize the payment. It will differ from bank to bank, but an example is below:

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